Some customers are protected under the Equality Act 2010; tell me about the specific needs that a customer – Will be asked about 1 Flashcards
If there is a customer with an eyesight problem, they can be asked to phone a number and speak verbally, if they have hearing issues that can be communicated via Teams, Zoom or email.
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Q
When dealing with internal customers, it is best to get straight to the point of fixing an issue they are having. As we both have knowledge of CNTWs policies and procedures and are well-trained, we can both communicate effectively in order to get the job done. However, within our role as a System Admin, we do not interact with external customers. However, by directly helping CNTWs internal customers, they can be more focused on t
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If there is a customer with an eyesight problem, they can be asked to phone a number and speak verbally, if they have hearing issues that can be communicated via Teams chat, Zoom or email.
