Tell me about a time when you have used information gathered from a customer to create a customer focused experience – how did you go about doing this? Flashcards
Received email, someone ask how to do something, they don't know what theyre doing, spent more time with them, went through more detail as they never have used system
1
Q
If the team was open 24/7, the staff would be overworked and it would be too expensive. It would greatly benefit customers, however, it would have an imbalance to it. However, if it were on the other spectrum, only being open 3 hours a day, it would be very cheap to run, however, customers would negatively feel the effects.
A
Received email, someone ask how to do something, they don’t know what theyre doing, spent more time with them, went through more detail as they never have used system
