week10patience and doctors

Question 1

Complains from Patient’s Perspective.

Answer 1

• Lack of information
• Communication gap
• Poor recall
• Low Empathy
• Activity/Passivity

Question 2

Comments from Doctor’s Perspective

Answer 2

• Low compliance

* Poor information

Question 3

popular complaints from patients?

example?

Answer 3

A very large proportion of patients complain that they are not given enough
information by those who are treating them.

-Patients want to know what is actually wrong with them and what will happen to
them, in terms of the type of treatment and the sorts of changes that will occur.

Question 4

Communication gap and lack of compliance

Answer 4

• A common problem area described is that of communication gap. This
refers to information which passes to and from the patient but which is
either not understood or understood in a different way by the doctor and
the patient.

Question 5

Usage of technical jargon by doctors

Answer 5

• Patients flattered by the fact that high technical language is used but fail
to understand

• Patients do not ask for further clarification out of fear that the doctor
might think of them as being stupid.

Question 6

Cause of low compliance from patience

Answer 6

• Poor recall of information/advice given due to the complexity of language used

• Failure to understand the doctor’s advice leads to reliance on the patient’s
perception of severity of illness

• Good communication between doctor and patient often leads to high opinion of
doctor and therefore high compliance whereas poor communication leads
patients to have low opinion of doctor and hence poor compliance.

Question 7

Patient Interviewing Guidelines

Answer 7

• Opening the Interview
• Encouraging and prompting the patient
• Support and reassurance
• Showing empathy

• good non-verbal communication in
the form of good eye contact, good physical distance, posture, gesture,
voice, (tone rate and fluency of speech) body movement etc.