Week Three

Question 1

Management Issues in IT:

Answer 1

1. Dealing with platform and infrastructure change
2. Management and governance
3. Making wise infrastructure investments

Question 2

Dealing with Platform and Infrastructure Change:

Answer 2

As firms shrink or grow, IT needs to be flexible and scalable

Ability to expand to serve larger number of users

New policies and procedures for managing these new tech platforms

Question 3

Management and Governance:

Answer 3

Who controls IT infrastructure?

How are costs allocated between divisions, departments?

How should IT department be organized?

Question 4

Centralized:

Answer 4

Central IT department makes decisions

Question 5

Decentralized:

Answer 5

Business unit IT departments make own decisions

Question 6

Making Wise Infrastructure Investments:

Answer 6

Under-investment and over-investment can hamper firm performance

Rent-versus-buy

Cloud computing

Outsourcing

Question 7

TCO can be reduced with the

Answer 7

use of cloud services, greater centralization and standardization of hardware and software resources