Key Concepts - Week Six Flashcards
1
Q
Unstructured decisions:
A
Decision makers must provide judgement, evaluation, and insight to solve problems
2
Q
Structured decisions:
A
Repetitive and routine; involve definite procedure for handling so they do not have to be treated each time as new
3
Q
Operational intelligence:
A
The real-time use of data, analytics, and business insights to improve decision-making, performance, and efficiency in day-to-day operations
Collection and use of data generated by sensors
4
Q
Balanced Scorecard:
A
– Measures outcomes on four dimensions
1. Financial
2. Business process
3. Customer
4. Learning and growth
– Key performance indicators (KPI s) measure each dimension
