Week Ten Flashcards
Worklife issues for new nurses
Reality shock Learning new skills New support group Shift work and exhaustion Student loans
Worklife Issues
Practice environments Lateral violence Mentorship Shift work Work – Life Balance
Factors Making a Quality Practice Environment
communication and collaboration responsibility and accountability realistic workload leadership support for information and knowledge management professional development workplace culture
Practice environments have a direct impact on:
job satisfaction work production recruitment and retention quality of care CLIENT OUTCOMES
Important Worklife Factors
Effective nursing leadership
Staff participation in organizational affairs
Adequate staffing for quality care
Support for a nursing versus medical model of patient care
Effective nurse/physician relationships
Lateral Violence
Is a GLOBAL issue!
Leads to high attrition rates of new nurses
Causes stress and illness
Creates an environment where violent behaviour grows
Is a form of BULLYING
Direct Violence <a></a>
Belittling statement Confrontational statement Creating conflict Cruel acts Insults or hurtful comments Hostility Sarcasm Pressure to act a certain way Physical roughness Yelling
Indirect Violence <a></a>
Using coercion GOSSIP The silent treatment Passive or undermining behaviour Rolling the eyes Sabotage Turning away/ignoring someone Scape-goating Withholding important info
Symptoms from Lateral Violence
Aggressiveness and anger Depression Insomnia GI upset and weight loss/gain Nervousness/crying Poor self image RESIGNATION
Tips for confronting lateral violence abusers
Immediacy (in a private area) Speak confidently Identify specific behaviours Say how it made you FEEL Don’t hold a grudge Use “I” statements
Benefits of Mentorship
Research to prove it can help with retention and reduce turnover rates
Can help with transition for new nurses
Can have FORMAL or INFORMAL mentorship
Need a culture of mentorship supported by leadership
Specific supports for staff engaged in mentoring
Qualities of a good mentor
Current on practice standards A good listener Able to provide advice Able to TEACH Positive and OPTOMISTIC Advocate for the nursing profession Nurturing, kind, trustworthy
Protégé Qualities
Seeking challenge and new responsibility Looking for feedback Accepts responsibility Seeking to improve Committed to program and mentor Willing to consider different points of view Excited about nursing
