Week 7 (Coaching and delegation)

Question 1

Coaching:

Managerial coaching:

Answer 1

is a one-on-one interaction
between a manager (the coach) and a
person being coached (the coachee)
for the purpose of helping the
individual improve and enhance his or
her organization contribution and
career.

“managerial coaching, defined as a process in which managers communicate goals and expectations with subordinates, provide them with regular feedback and learning
opportunities, in order to enhance subordinate performance and facilitate their professional development”

Question 2

Two manager attributes:

Answer 2

Coaching skills: (Relationship building, Feedback skills
Contracting skills: engaging employee for the purpose of coaching)

A coaching mindset: (Non-directive, humanistic, motivating and empowering.Emotional intelligence, growth mindset, thinking style)

Question 3

Managing vs coaching:

Answer 3

Managing: Telling, Judging, Controlling, Directing, Immediate needs,Authority

Coaching: Empowering,Facilitating,Developing,Supporting: removing obstacles,Long-term development,Partnership

Question 4

Directive vs non-directive:

Answer 4

Directive coaching: directly concerned with the immediate improvement of performance and development of skills by a form of tutoring or instructing.”

Non-directive: Coaching is unlocking a person’s potential to maximise their ownperformance. It is helping them to learn rather than teaching them”

Question 5

Four types of coaching: (Could be on exam)

Answer 5

skills coaching,

performance coaching (a focus on outputs and
outcomes),

development coaching (including
development of the whole person), and

transformational coaching (enabling the
coachee to transition to a higher level of
functioning).

Question 6

8 step coaching process:

Answer 6

A) Planning
1-Prepare Mentally
2-Reach a coaching agreement
3-Set broad goals

B) Engagement
4-Gather information
5-Collect and provide helpful feedback
6-Define together what needs to change

C) Implementation
7-Together set actions for change
8-Follow up

Remember: (action, feedback, synthesize, repeat)

Question 7

Delegation:

Answer 7

“the shifting of authority and responsibility for
particular functions, tasks, or decisions from one person
(usually the leader or manager) to another”

Question 8

Why managers might resist delegation:

Answer 8

Control issues – think it will take longer to
explain the task than doing it themselves

Want to be the keeper of specific knowledge

Enjoy certain projects and don’t want to share

Feel guilty about adding to another’s workload

Lack confidence or trust on who to give the
work to

Think they are the only ones who can do the job

Question 9

Positive impact of delegation:

Answer 9

Employees feel empowered

Frees up valuable management time

Cost-effective – (lower paid employee doing work)

New perspectives brought to tasks

Question 10

Deliberate practices:

Answer 10

Deliberate Practice: focuses on specific, clearly defined
tasks and activities rather than trying to learn a large
number of things all at once.

Deliberate practice is designed specifically to:

improve performance of a key task,

repeated a lot,

provides regular feedback

is mentally demanding,

isn’t much