Week 3 (Chapter 4- Creative Problem Solving)

Question 1

Problem:
Problem-solving:
Intuitive problem identification:
Problem consensus:

Answer 1

–A gap between actual performance and desired performance
–Process of taking corrective action to meet objectives and achieve desired results
—The use of experience and judgment to recognize problems
–Agreement about the nature of a problem and about which goals to pursue problems

Question 2

Search:
Root Cause Analysis
Five Whys

Answer 2

—Seeking out alternatives to solve a problem within the organization’s repertoire of solutions
—-A systematic approach to finding out what the “true” or root cause of a problem is instead of continuing to address symptoms of the problem
—A question-asking approach used to understand cause-effect relationships underlying a problem that has an unknown cause

Question 3

Systeme
Systemic thinking

Answer 3

–A set of interacting elements that continually affect one another over time and work toward a common purpose
–Seeing the synergy of the whole rather than just the separate elements of a system

Question 4

Creativity:
Brainstorming:

Answer 4

–The generation of new and potentially useful ideas
–A face-to-face interactive group that spontaneously suggests a wide range of creative ideas

Question 5

After Actions reviews:
Escalating commitment:

Answer 5

—Quick sessions during which managers review the outcome of activities to see what worked, what didn’t, and what can be learned from the experience
—A tendency to continue investing time, money, and energy in something despite strong evidence that it is not working

Question 6

The classic approach for problem-solving includes three steps
Ways to improve each steps

Answer 6

1-Define the problem (Recognize and diagnose)
2-Selecting a response (Develop alternative and select best)
3-Execute the response and feedback(implement and feedback)

1-Root cause analysis & the 5 why’s
2-brainstorming and creative intuition
3-