Week 4 ( Communication)

Question 1

Manager communication:

Communication champion:

Answer 1

1-The process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior. ​

2-philosophically grounded in the belief that good communication is essential to building trust, gaining commitment, and inspiring and uniting people to work together to accomplish a common purpose.​

Question 2

3 leadership styles and the 6 main communication styles:

Answer 2

1-Charismatic 2-Human Oriented 3- Task-Oriented (least communicative)
1-Verbal aggressiveness
2- Expressiveness
3-Precieness
4-assuredness
5-supportiveness
6-Argumentative

Question 3

Open communication:

and aspects of it

Answer 3

sharing all types of information throughout the organization, across functional and hierarchical boundaries.​

-Asking questions/Active Listening/

Question 4

4 parts Communication to Persuade:

3 types of persuasive communication:

Answer 4

1- Establish credibility
2-Build goals on common ground
3-Make your position compelling to others
4-Connect emotionally

1- Quasi-logical (facts and evidence)
2- Presentational (Emotional)
3-Analogical (Metaphors and analogies)

Question 5

6 Influences on communication:

Answer 5

Communication style, age, social class, language, culture, channel richness

Question 6

Communication Channel:
Channel Richness 3 influence:

Answer 6

-Medium by which a message is carried from one person to another. ​

1-the ability to handle multiple cues simultaneously; ​

2. the ability to facilitate rapid, two-way feedback; and ​
3. the ability to establish a personal focus for communication. ​

Routine: low channel richness needed
Non-Routine: High channel richness needed

Question 7

6 things to do when using a digital-channel:

Answer 7

Combine high-tech with high-touch.​

Consider the circumstances.​

Mind your manners.​

Read TWICE before you hit “Send.”​

Know what’s off limits. ​

Get a second opinion.

Question 8

Non-Verbal communication:

Answer 8

Messages transmitted through action and behavior. Managers are watched, and their appearance, behavior, actions, and attitudes are symbolic to others.

-Kinesic(Movement) -Three main gestur types
-Adaptors(Touching behavior)
-Emblem (gesture with agreed-upon meaning)
-illustrator(involuntary natural gestures to clarify meaning)

-eye contact/head gestures/proximity/Haptcis (Tocuh)