Week 6- Quality assurance

Question 1

6 dimensions of quality

Answer 1

effective, acceptable, accessible, appropriate, efficient, safe

Question 2

benchmarking

Answer 2

establishes a rule or guideline in which others can be measured or judged

Question 3

internal benchmarking

Answer 3

compares performance against units/services within an organization
- allows for understanding of current rate of performance

Question 4

external benchmarking

Answer 4

compares performance against other organizations

Question 5

FOCUS methodology

Answer 5

Focus on job improvement
Organize a team
Clarify what is happening
Understand degree of change needed
Select a solution