Week 4 - Control and Environment Flashcards
1
Q
What does managerial control do?
A
- requires information on standards and actual performance
- regulates quality of product
- encourages wanted behaviours and discourages unwanted behaviours
2
Q
What is strategic planning/control?
A
Top management, organisation wide perspective, long time frame
3
Q
What is departmental planning/control?
A
Middle management, department perspective, medium time-frame
3
Q
What is operational planning/control?
A
Lower management, unit/individual perspective, short time-frame
4
Q
What is the task environment?
A
Has a direct effect on the organisation
5
Q
What is the general environment?
A
Affects the organisation indirectly
6
Q
What are the steps in the 4 step model? (feedback control model)
A
- Establish performance standards
- Measure actual performance
- Compare performance to to standards
- Take corrective action, if necessary
