week 3 communication part 1 Flashcards
why is communication important part 1
-you will have to tailor communication to all the below different types of people, we have to tailor to their needs.
dealing with people in big organisairtons
- co-workers
-patietns/clients
-health professionals
professional communication is different o social communication
what are the consequences of not communicating properly 1.
-legal - laibility breach to confidential
- apoligising in a way that admits legal liability
-losign indemity cover
consequences of not communicating properly?2.
ethical consequences
- people are hurt or damaged by your communication.
may damage organisation, if you are communicating unprofessionally.
- behaviour and communication must always be professional
bad communication 3.
- health consequences, ion you don’t communicate treatment properly. \
it may have impact on a colleague or staff member’s mental health.
bad communication 4.
- financial communications
- communication upsets customer clients[write reviews on google or spread bad word]
what are the components of professional communication?
sender and receiver of messages:
has verbal and non verbal components
barriers stop the message being received as intended.
barriers may be internal or external
what are barriers?
-affect accuracy of communication, depends on physical, culture, literacy and anxiety. stigma, timing.
barriers may be in the physical environment, office/hospital/home.
describe non verbal communication??
- always mirrors innermost thoughts and feelings, impossible to back, can create unsuccessful professional relationships.
there are 3 different factors:
-kinesics
-proxemics
-how you use time.
define kinesics
- how we use our bodies in communication
- posture,
arms at the side
not touching face or doing other repudiative things
looking at the other person and maintaining eye contact[culturaly sensitive]
looking engaged with the other person
define proxemics?
- there are 3 zone
intimate 30-60
professional a meter
casual more than a meter
define how you should use time
- using time
-keeping people waiting
-not acknowledging a patient
cutting communication short to answer the phone
shows you perceive that your time is more valuable than their time [if they keep patients / people waiting].
why is it important to strengthen non verbal language
-need to develope awareness and overcome these habits
define communication barriers
-accuracy of communication
may include physical environment
or internal that is ion the sender or the receiver
define internal barriers
- disbailities
sight impaired or hearing impaired.
intellectually disabled people, print handicapped, mental health disordered. [low level of insight? makes communication difficult.
*people don’t tell you they can’t read. - shyness or lack of
[avpid interpersonal communication, associated with high levels of anxiety]
lack confidence in a professional role[ay effect you and the client]
confidence
-cultural
[many people will not speak and or read englsh]
[different definitions of what to do when unwell]
[distriust of health professionals]
[body language can be different across different cultures]
define internal monologue as a barrier to communication
- “not him again”, “ I have 20 people waiting’
[from professional]
stigmas around certain areas of illness can be internal barrier for patient.
define some different attitudes in certain situations
sensitive situations like death, cancer. fear and anxiety will inhibit this type of communication
name an external barrier
- noisy environment, talking laughing. Strategies: move to quieter place, minimise nose makers
crowded situations:
limits privacy and inhibits communication. use physical language or move to a more private setting.
