week 3 communication part 1

Question 1

why is communication important part 1

Answer 1

-you will have to tailor communication to all the below different types of people, we have to tailor to their needs.
dealing with people in big organisairtons
- co-workers
-patietns/clients
-health professionals

professional communication is different o social communication

Question 2

what are the consequences of not communicating properly 1.

Answer 2

-legal - laibility breach to confidential
- apoligising in a way that admits legal liability
-losign indemity cover

Question 3

consequences of not communicating properly?2.

Answer 3

ethical consequences
- people are hurt or damaged by your communication.
may damage organisation, if you are communicating unprofessionally.
- behaviour and communication must always be professional

Question 4

bad communication 3.

Answer 4

• health consequences, ion you don’t communicate treatment properly. \
  it may have impact on a colleague or staff member’s mental health.

Question 5

bad communication 4.

Answer 5

• financial communications
• communication upsets customer clients[write reviews on google or spread bad word]

Question 6

what are the components of professional communication?

Answer 6

sender and receiver of messages:
has verbal and non verbal components

barriers stop the message being received as intended.
barriers may be internal or external

Question 7

what are barriers?

Answer 7

-affect accuracy of communication, depends on physical, culture, literacy and anxiety. stigma, timing.
barriers may be in the physical environment, office/hospital/home.

Question 8

describe non verbal communication??

Answer 8

• always mirrors innermost thoughts and feelings, impossible to back, can create unsuccessful professional relationships.

there are 3 different factors:
-kinesics
-proxemics
-how you use time.

Question 9

define kinesics

Answer 9

• how we use our bodies in communication
• posture,
  arms at the side
  not touching face or doing other repudiative things
  looking at the other person and maintaining eye contact[culturaly sensitive]
  looking engaged with the other person

Question 11

define proxemics?

Answer 11

• there are 3 zone
  intimate 30-60
  professional a meter
  casual more than a meter

Question 12

define how you should use time

Answer 12

• using time
  -keeping people waiting
  -not acknowledging a patient
  cutting communication short to answer the phone
  shows you perceive that your time is more valuable than their time [if they keep patients / people waiting].

Question 13

why is it important to strengthen non verbal language

Answer 13

-need to develope awareness and overcome these habits

Question 14

define communication barriers

Answer 14

-accuracy of communication
may include physical environment
or internal that is ion the sender or the receiver

Question 15

define internal barriers

Answer 15

• disbailities
  sight impaired or hearing impaired.
  intellectually disabled people, print handicapped, mental health disordered. [low level of insight? makes communication difficult.
  *people don’t tell you they can’t read.
• shyness or lack of
  [avpid interpersonal communication, associated with high levels of anxiety]
  lack confidence in a professional role[ay effect you and the client]
  confidence
  -cultural
  [many people will not speak and or read englsh]
  [different definitions of what to do when unwell]
  [distriust of health professionals]
  [body language can be different across different cultures]

Question 16

define internal monologue as a barrier to communication

Answer 16

• “not him again”, “ I have 20 people waiting’
  [from professional]

stigmas around certain areas of illness can be internal barrier for patient.

Question 17

define some different attitudes in certain situations

Answer 17

sensitive situations like death, cancer. fear and anxiety will inhibit this type of communication

Question 18

name an external barrier

Answer 18

• noisy environment, talking laughing. Strategies: move to quieter place, minimise nose makers

crowded situations:
limits privacy and inhibits communication. use physical language or move to a more private setting.