lecture 2.5 intrapersonal communication skills[week2]

Question 1

what is intrapersonal communication? and how does it affect communication?

Answer 1

-within the person
self talk
-influences self esteem and interpersonal communication
-can occur at low levels of awareness
-positive self talk makes for better communication
-interfers with listening
-relationship with self
-self awareness[informs, and informed by]
-better intrapersonal communication is better for learning

Question 2

what is interpersonal communication?

Answer 2

• between people
  -verbal and non-verbal communication

Question 3

what are some interpersonal communication skills?

Answer 3

1. active listening
   - most significant
   - understanding underlying meaning behind what the person is communicating
   -feelings conveyed
   -if you are successful you will display openness and availability
2. exploring
   - asking open ended questions
   - encouraging statements[balance questions with statements] +[nodding, leaning in - non verbal cues]
   - restating their answers

Question 4

what are some responsive skills?

Answer 4

• paraphrasing
  -consensual validation
  -sharing observations
  -expressing empathy
• veracity[truthfulness and trust building]

Question 5

what are some enhancing techniques for interpersonal communication?

Answer 5

• silence and pausing [allowing the other to potentially share more]
• acknowledgement feeling [doesnt mean agreeing]
  -remaining calm [tone of voice, speed, warmth]