Week 3 - Business Process Modelling 2

Question 1

What is BP Management (BPM)?

Answer 1

Systematic process of creating, assessing, and improving business processes

Question 2

Why is BPM important to organisations?

Answer 2

-every business has/needs and BP
-processes change overtime

Question 3

What are the 4 stages of BPM?

Answer 3

1. create model of current business process
2. create system components
3. implement new business process
4. create policy and procedures to assess process effectiveness on an ongoing basis

Question 4

What are the 3 varies of BPM?

Answer 4

1. functional processes
2. cross-functional processes
3. inter-organizational processes

Question 5

What is the functional processes?

Answer 5

activities in a single department or function

Question 6

What is cross-functional processes?

Answer 6

activities across many business departments

Question 7

What is inter-organizational processes?

Answer 7

activities that cross organizational boundaries. e.g. SCM, credit card transaction processing

Question 8

What is the activity of representing business processes?

Answer 8

creating process models

Question 9

What does BPMN stand for?

Answer 9

Business Process Modelling Notations

Question 10

What is BPMN?

Answer 10

a standard set of terms and graphical notations for documenting
business processes -> create models

Question 11

What are the 4 main symbols of BPMN?

Answer 11

1. Start/End
2. Activity (verb)
3. Decision Gateway (contingency)
4. Parallel Gateway (something happening at same time)

Question 12

What is the notation for start/end?

Answer 12

-start is thin-lined circle
-end is thick-lines circle

Question 13

What is the notation for activity?

Answer 13

a rectangular box

Question 14

What is the notation for decision gateway?

Answer 14

cross in a diamond (eXclusive)

Question 15

What is the notation for parallel gateway?

Answer 15

plus sign in a diamond (and)

Question 16

What is the timer event?

Answer 16

Notation to process only at certain time

Question 17

What is the notation for timer event?

Answer 17

a clock

Question 18

What are pool/swim lanes?

Answer 18

Notation that represents organisation and diff departments in or outside of organization

Question 19

What are the three diff BPMN layouts?

Answer 19

-simple layout
-swim-lane layout
-database interaction layout

Question 20

What does a decision gateway need on top?

Answer 20

“yes” or “no” question

Question 21

What does it mean when there are two parallel gateways that join to the same activities?

Answer 21

both activities need to be fulfilled/completed to go to the next step

Question 22

What does it mean when there is a parallel gateway and a decision gateway attached to the same activities?

Answer 22

you do not have to do both activities, you can complete just one to go to the next step

Question 23

What two things can an activity be?

Answer 23

-task
-sub-process

Question 24

What is a task?

Answer 24

an atomic activity that usually requires some input and creates and output

Question 25

What is a sub process?

Answer 25

a compound activity that represents a complex activity that has a plus symbol indicating it can be opened for more detail

Question 26

What are the two types of connections?

Answer 26

-process flow
-message flow

Question 27

What is a process flow?

Answer 27

models the order of activities

Question 28

What is a message flow?

Answer 28

represents flow of data objects

Question 29

What is an artefact?

Answer 29

data object which represents flow of data across activities