Week 2 - Business Process Modelling 1 Flashcards
-Describe the business process model -Refine the business process
What is a Business Process (BP)?
structured network of activities supported by
resources, facilities, and information that interact to achieve some business
function.
What do BPs do?
turn input into higher value output
What does it mean when there are levels of abstraction with a BP?
BPs exist on many different levels
What is involved on the highest level of BP
the core value creation
source > produce > sell > ship > provide service
What are the components of a BP?
-activities
-decisions
-roles
-resources
-repositories
-data / info flow
What is the BP component “activities”?
transform resource and info of one type into another
What is the BP component “decisions”?
qns that can be answered “yes” or “no”
What is the BP component “roles”?
look after sets of procedures
What is the BP component “resources”?
People, facilities or computer programs that are assigned to roles
What is the BP component “respositories”?
Collection of business records (databases)
What is the BP component “data / info flow”?
Movement of a data item from one activity to another activity or to a repository/database
How do IS support BP?
activities through combining and balancing automation procedures and human work
What influence does IS have on BPs?
-more accurate info
-more automated
-more streamlines > faster
-more efficient> less cost
What are the characteristics of a well-designed business process?
-complete
-minimal
-well-structured
-embedded
What are the outcomes of a well-designed BP?
-increased effectiveness (value for customer)
-increased efficiency (less cost for the company)
