Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Industrial psych > week 10 - stess and wellbeing > Flashcards

week 10 - stess and wellbeing Flashcards

You may prefer our related Brainscape-certified flashcards:
Psychology 101 flashcards GRE® Psychology flashcards
1
Q

what are three stressor responses

A
  1. Emotional / affective response
  2. Nervous system activity
    • Transient or Sustained
  3. Changes in information processing
    • Where performance may or may not degrade
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

what are psychological costs of stress

A
  1. Emotional / affective response
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q
  1. Emotional / affective response
A 
• Anxiety
• Depression
• Burnout:
• Emotional exhaustion (EE)
• De-personalisation (DP)
• Low personal achievement
(PA)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is a measure to assess burnout

A 
Maslach Burnout Inventory (1996)
• 22-item questionnaire
• Three subscales (EE, DP, PA)
• 7-point Likert scale ranging from 0 (‘never’ experienced)
to 6 (experienced ‘every day’)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

what are the physiological costs of stress

A 
2. Nervous system activity
• Adaptive responses to acute (short & sudden) stress
• Fight or flight reaction 
1. Flee!
2. Fight!
3. Freeze
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

General adaption syndrome and stress ( 3 stages)

A
  1. Alarm reaction stage – Fight or flight, stress
    hormones released
  2. Resistance stage – Cope with the original source of
    stress
  3. Exhaustion stage – Resistance drops, long term
    consequences
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Stress induced hormonal changes can lead to

A

• Ulcers, high blood pressure, arteriosclerosis,
arthritis, kidney disease,and allergic reactions
- Decreased immune functioning
• Increased risk of heart disease
• Psychosomatic diseases:
Stomach acidity, migraines,back problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Chronic stress is detrimental to cognition - give exmamples

A 
- changes in information processing 
• Memory
• Suggested link with age-related cognitive decline
• Sustained attention
• Judgement biases
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Explain arousal theory

A
  • Level of activity (e.g. in behavioural state or in subjective experience)
    Measured: Heart rate, Pupil diameter, or the output
    of catecholamines
  • Arousal increases when you work harder/expend more
    effort
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what are the positive ways to manage stress

A
  • probem solving

- seek social support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

what are the negative ways to manage stress

A
  • withdrawal
  • presenteesim
  • reduced performance
  • using substances
  • violent behaviour
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

psychological responses to managing stress

A

Defence Mechanisms:
• Attempts to reduce anxiety by rationalizing, blaming
others, compensate, etc.…
Emotional responses:
• Irritability, anger, insomnia, depression

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Lazarus and Folkman’s (1987) Coping theory

A

Emotion-focused Coping:
• Positive type: Maintain optimism, accept the situation,
reframe the situation
• Negative type: Deny the problem, quit, blame someone
else or oneself, ruminate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Problem-focused Coping

A
  • Managing or altering the stressor (can work when you have control over the stressor)
  • E.g., seek help, plan and take action, remove obstacles
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

what type of probelm solving works best?

A
  • problem focused methods in relation to health outcomes

- emotion focused methods in situations beyond the individuals control to remove the source of stress

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

what are individual differences that moderate stress

A
  • locus of control (internal/external)
  • resilience
  • level of self esteem
17
Q

what is a persons that is type A behavious pattern like

A

Type A: alert, ambitious, competitive, impatient,
aggressive, always “on”, overload themselves and
work long hours, need to control everything

18
Q

what is a persons that is type B behavious pattern like

A

easy going, less ambitious, not aggressive, patient, calm

19
Q

what are the costs to health people that have type A behaviour

A

• Are more likely to develop heart disease
• Have more heart attacks
• Consistently have higher
heart rates and BP

20
Q

what are the benefitys to health people that have type A behaviour

A
  • Hard-working

* Performance is higher

21
Q

what are three ways to manage stress at work

A

1- primary (tackle the source)
2- secoundary (modify the response to stressors)
3- tertiary (heal the consequences)

22
Q

what are ways to improve primary stress at work

A
  • task design
  • work environment design
  • train managers
23
Q

what are ways to improve secondary stress at work

A
  • Cognitive-behavioural skills training
  • Relaxation & biofeedback techniques
  • Social support
  • Promote healthy lifestyle behaviours
24
Q

what are ways to improve tertiary stress at work

A

Focused on healing negative effects of stressors

• Employee assistance programs (EAPs)

25
Q

define negative stress

A

Distress:
• Stress resulting from chronically demanding
situations that produce negative health outcomes

26
Q

define positive stress

A

Eustress
• Stress that provides challenges that motivate
individuals to work hard and meet their goals

27
Q

what are 5 common workplace stressors (internal)

A
  1. Lack of Control/Predictability (autonomy)
  2. Interpersonal conflict
  3. Role Stressors
  4. Work–Family Conflict
  5. Emotional labour
28
Q

workplace stressors - lack of control

A

Jobs vary based on how two dimensions: Demand (workload) and Control (autonomy)
- Control seems to affect cardiovascular measures
- Low job control related to low social participation
• Crossover effect to spouses

29
Q

workplace stressors - interpersonal conflict

A
  • Organisations are filled with competition and conflict
  • Conflict substantially influences individual, group and organizational effectiveness
  • Conflict is a ‘process’
30
Q

workplace stressors - interpersonal conflict in the workplace

A
  • Elevated stress levels
  • Elicits negative emotions (anger, disgust, fear)
  • Can threaten self-esteem
  • Requires cognitive resources to cope with
31
Q

workplace stressors - interpersonal conflict health effects

A
  • Stress
  • Burnout (exhaustion particularly)
  • Increased likelihood of psychiatric diagnosis
32
Q

What are three role stressors

A

1- Role ambiguity
2- Role conflict
3- Role overload

33
Q

3 types of work family conflict

A

• Time-based conflict (distribution of time, energy and
opportunities between work and family)
• Strain-based conflict (negative spill-over between roles)
• Behaviour-based conflict (incompatible sets of
behaviours)

34
Q

work family conflict and dual career couples

A
  • Role overload as the number of roles played by the couple increases
  • Conflict from interfering/competing demands
  • Addressing conflict requires adapting to transitions in work, personal, and family lives
35
Q

what are job charactersitics associated with work family conflict

A
  • Time spent working
  • Regular/predictable work hours
  • Schedule favourability (e.g. weekends, shift-work)
  • Work role conflict
  • Job insecurity
36
Q

define emotional labour

A

• Defined as regulating your emotions to meet job/

organizational demands

37
Q

two ways to regulate emotions

A
  1. Surface acting
    • Displaying an emotion you don’t feel (faking)
    • More draining over long run (esp. for introverts)
  2. Deep acting
    • Changing how you really feel to match what is required by the job
    • Initially takes more effort, but in the long run it is
    less draining

Industrial psych (11 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions