Ways organisations represent interests of service users

Question 1

what are the 4 ways organisations represent the interests of service users ?

Answer 1

Advocacy
Charities and patient groups
Complaints policies
Whistle blowing policies

Question 2

what is advocacy ?

Answer 2

Enables a service user to: express their views and concerns so they are taken seriously; access information and services; defend and promote their right and responsibilities; explore choices and options.

Question 3

what is a charity ?

Answer 3

A charity is an organisation set up to represent people with specific needs and provide help and support, often voluntary

Question 4

what do patient groups do ?

Answer 4

Represent the interests of people with particular health needs.
Provide feedback on NHS services.
Provide volunteers.
Take part in research carried out by the NHS

Question 5

what is a complaint ?

Answer 5

All HSC settings have a responsibility to ensure that their service users , their families and informal carers understand how to access and use complaints procedures if they are unhappy with the quality of care provided

Question 6

what are the rights to complaints ?

Answer 6

Have their complaint dealt with efficiently and in a timely way
Have their complaint formally investigated
Be told the outcome of their complaint
Get legal aid if unhappy with the outcome

Question 7

what is the whistleblowing policy ?

Answer 7

Whistleblowing policies provide protection for staff who tell the press or another organisation outside the setting in which they work, that the quality of care at their workplace, is dangerously poor