Vocabulary 2

Question 1

A philosophy and style of leadership that focuses on serving others

Answer 1

Servant Leadership

Question 2

A leader’s patterns of behavior for providing direction, implementing plans and motivating people

Answer 2

Leadership Styles

Question 3

The act of inspiring, directing and motivating people to achieve organizational goals

Answer 3

Leadership

Question 4

A commitment to providing high-quality customer service to all customers

Answer 4

Customer Focus

Question 5

Able to see what is possible

Answer 5

Visionary

Question 6

The changing of leadership styles for different situations

Answer 6

Situational Leadership

Question 7

People or organizations that buy or use the products and services provided by a company

Answer 7

External Customers

Question 8

Understanding or concern for someone’s feelings or position

Answer 8

Empathy

Question 9

The ability of an organization to consistently give customers what they want and need

Answer 9

Customer Service

Question 10

A form of verb in which subject performs the action. This “voice” always names the actor in a sentence and is usually clearer & more empathic.

Answer 10

Active / Action Voice

Question 11

Departments or employees within an organization who use the products or services provided by others within the organization

Answer 11

Internal Customers

Question 12

Abilities that allow one to interact with others effectively

Answer 12

Human Relations Skills

Question 13

A one- or two-page summary of a document, such as a report

Answer 13

Executive Summary / Report

Question 14

A message strategy used for good or neutral news.

The main idea is presented first followed by supporting details, if needed.

Answer 14

Direct Approach in Writing

Question 15

A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words

Answer 15

Coherence / Coherent

Question 16

A form of verb in which subject receives the action or is acted upon.

Answer 16

Passive Voice

Question 17

Using the same pattern of words to show that two or more ideas have the same level of importance

Answer 17

Parallel Structure

Question 18

A message strategy used when messages relays negative news.

Main idea buried in text.

Answer 18

Indirect Approach in Writing

Question 19

The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications

Answer 19

Secondary Research

Question 20

The collection of original data through surveys, observations, or data review and analysis

Answer 20

Primary Research

Question 21

A message strategy that builds interest and closes by asking for the desired action

Answer 21

Persuasive Approach

Question 22

A quality achieved in a paragraph when the sentences clarify or support the main idea

Answer 22

Unity

Question 23

The sentence that contains the main idea of a paragraph

Answer 23

Topic Sentence

Question 24

The attitude your words express to the reader

Answer 24

Tone

Question 25

Characteristics of a group of people such as age, gender, and educational level

Answer 25

Demographics

Question 26

The quality of being believable or worthy of trust

Answer 26

Credibility

Question 27

A state of opposition or disagreement

Answer 27

Conflict

Question 28

Handout information provided on a website rather than on paper

Answer 28

Green Handout

Question 29

A tablet of large paper for drawing pictures or recording notes during a presentation

Answer 29

Flip Chart

Question 30

A device that has the ability to electronically scan images drawn or written on it and transfer the data to a computer where it can be edited, printed, or e-mailed

Answer 30

Electric Whiteboard

Question 31

The sharing of information through body language, gestures, voice quality, or proximity

Answer 31

Nonverbal Communication

Question 32

A large display board connected to a computer that is used to capture images and notes or access computer programs or the Internet

Answer 32

Interactive Whiteboard

Question 33

A web page link that, when activated, can take the software end-user to another resource of location

Answer 33

Hyperlink

Question 34

The process of exchanging information through words

Answer 34

Verbal Communication

Question 35

An attribute of sound that can be described as high or low

Answer 35

Pitch

Question 36

Characteristics of a group of people such as age, gender, and educational level

Answer 36

Paraphrase

Question 37

A computer program that presents advertisements in windows or banners of Internet sites or e-mail messages.

Answer 37

Advertising-Supported Software (adware)

Question 38

An object or image used to help an audience understand a spoken or written message

Answer 38

Visual Aid

Question 39

Words used to fill silent spaces in conversation

Answer 39

Verbal Pauses

Question 40

Set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks

Answer 40

Network Firewall

Question 41

A computer program that is designed to replicate itself by copying itself into the other programs stored in a computer. It may have a benign or negative effect.

Answer 41

Computer Virus

Question 42

The use of computer services from virtual servers available on demand over the Internet

Answer 42

Cloud Computing

Question 43

A system of sharing files on an informal network with others who have the same software

Answer 43

Peer-to-Peer File Sharing

Question 44

Software that runs on a handheld device or computer

Answer 44

Mobile Application

Question 45

A traveling Internet connection

Answer 45

Intelligent Mobile Hotspot

Question 46

Technology that tracks the websites you view and collects information about you without your knowledge

Answer 46

Spyware

Question 47

A full-featured cellular phone with many of the functions of a handheld computer

Answer 47

Smartphone

Question 48

An e-mail-based scam used by individuals to lure financial and personal information from individuals

Answer 48

Phishing

Question 49

An administrative professional who works remotely on a contractual basis for one or more clients

Answer 49

Virtual Office Professional

Question 50

Malware that appears to be legitimate software or hides within another program. Generally serve malicious purposes, but do not replicate themselves or seek to infect other systems once installed.

Answer 50

Trojan Horse

Question 51

The transmission of text, data, voice, video, and images electronically from one location to another

Answer 51

Telecommunications

Question 52

On-line meetings involving two or more people containing digital content

Answer 52

Web Conferencing

Question 53

Web resources that are interactive

Answer 53

Web 2.0

Question 54

The transmitting of voice over the Internet

Answer 54

Voice Over Internet Protocol (VOIP)

Question 55

The process of marking a record to indicate the filing segment and indexing units

Answer 55

Coding (In Filing)

Question 56

A file containing a list of numbers that have been used in a numeric filing system

Answer 56

Accession Log

Question 57

Malicious software applications designed to spread via computer networks. Typically installed inadvertently by opening an email attachment or message containing executable scripts.

Answer 57

Computer Worm

Question 58

A list of all the names or titles used in a filing system

Answer 58

Index

Question 59

The name, subject, number, or geographic location by which a record is stored and requested.

Answer 59

Filing Segment

Question 60

A note or document that shows an alternate name or subject by which a record might be requested and indicates the storage location of the original record

Answer 60

Cross-Reference (In Filing)

Question 61

The first unit of the filing segment

Answer 61

Key Unit

Question 62

The process of checking a record to determine whether it is ready to be filed

Answer 62

Inspecting

Question 63

The process of determining the filing segment to be used in storing a record

Answer 63

Indexing (In Filing)