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CAP > Vocabulary 2 > Flashcards

Vocabulary 2 Flashcards

1
Q

A philosophy and style of leadership that focuses on serving others

A

Servant Leadership

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2
Q

A leader’s patterns of behavior for providing direction, implementing plans and motivating people

A

Leadership Styles

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3
Q

The act of inspiring, directing and motivating people to achieve organizational goals

A

Leadership

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4
Q

A commitment to providing high-quality customer service to all customers

A

Customer Focus

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5
Q

Able to see what is possible

A

Visionary

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6
Q

The changing of leadership styles for different situations

A

Situational Leadership

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7
Q

People or organizations that buy or use the products and services provided by a company

A

External Customers

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8
Q

Understanding or concern for someone’s feelings or position

A

Empathy

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9
Q

The ability of an organization to consistently give customers what they want and need

A

Customer Service

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10
Q

A form of verb in which subject performs the action. This “voice” always names the actor in a sentence and is usually clearer & more empathic.

A

Active / Action Voice

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11
Q

Departments or employees within an organization who use the products or services provided by others within the organization

A

Internal Customers

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12
Q

Abilities that allow one to interact with others effectively

A

Human Relations Skills

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13
Q

A one- or two-page summary of a document, such as a report

A

Executive Summary / Report

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14
Q

A message strategy used for good or neutral news.

The main idea is presented first followed by supporting details, if needed.

A

Direct Approach in Writing

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15
Q

A quality achieved in a paragraph when the sentences relate to each other in content, grammatical construction, and choice of words

A

Coherence / Coherent

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16
Q

A form of verb in which subject receives the action or is acted upon.

A

Passive Voice

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17
Q

Using the same pattern of words to show that two or more ideas have the same level of importance

A

Parallel Structure

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18
Q

A message strategy used when messages relays negative news.

Main idea buried in text.

A

Indirect Approach in Writing

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19
Q

The process of finding data or material that other people have discovered and reported via the Internet, books, periodicals, and other publications

A

Secondary Research

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20
Q

The collection of original data through surveys, observations, or data review and analysis

A

Primary Research

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21
Q

A message strategy that builds interest and closes by asking for the desired action

A

Persuasive Approach

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22
Q

A quality achieved in a paragraph when the sentences clarify or support the main idea

A

Unity

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23
Q

The sentence that contains the main idea of a paragraph

A

Topic Sentence

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24
Q

The attitude your words express to the reader

A

Tone

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25
Q

Characteristics of a group of people such as age, gender, and educational level

A

Demographics

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26
Q

The quality of being believable or worthy of trust

A

Credibility

27
Q

A state of opposition or disagreement

A

Conflict

28
Q

Handout information provided on a website rather than on paper

A

Green Handout

29
Q

A tablet of large paper for drawing pictures or recording notes during a presentation

A

Flip Chart

30
Q

A device that has the ability to electronically scan images drawn or written on it and transfer the data to a computer where it can be edited, printed, or e-mailed

A

Electric Whiteboard

31
Q

The sharing of information through body language, gestures, voice quality, or proximity

A

Nonverbal Communication

32
Q

A large display board connected to a computer that is used to capture images and notes or access computer programs or the Internet

A

Interactive Whiteboard

33
Q

A web page link that, when activated, can take the software end-user to another resource of location

A

Hyperlink

34
Q

The process of exchanging information through words

A

Verbal Communication

35
Q

An attribute of sound that can be described as high or low

A

Pitch

36
Q

Characteristics of a group of people such as age, gender, and educational level

A

Paraphrase

37
Q

A computer program that presents advertisements in windows or banners of Internet sites or e-mail messages.

A

Advertising-Supported Software (adware)

38
Q

An object or image used to help an audience understand a spoken or written message

A

Visual Aid

39
Q

Words used to fill silent spaces in conversation

A

Verbal Pauses

40
Q

Set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks

A

Network Firewall

41
Q

A computer program that is designed to replicate itself by copying itself into the other programs stored in a computer. It may have a benign or negative effect.

A

Computer Virus

42
Q

The use of computer services from virtual servers available on demand over the Internet

A

Cloud Computing

43
Q

A system of sharing files on an informal network with others who have the same software

A

Peer-to-Peer File Sharing

44
Q

Software that runs on a handheld device or computer

A

Mobile Application

45
Q

A traveling Internet connection

A

Intelligent Mobile Hotspot

46
Q

Technology that tracks the websites you view and collects information about you without your knowledge

A

Spyware

47
Q

A full-featured cellular phone with many of the functions of a handheld computer

A

Smartphone

48
Q

An e-mail-based scam used by individuals to lure financial and personal information from individuals

A

Phishing

49
Q

An administrative professional who works remotely on a contractual basis for one or more clients

A

Virtual Office Professional

50
Q

Malware that appears to be legitimate software or hides within another program. Generally serve malicious purposes, but do not replicate themselves or seek to infect other systems once installed.

A

Trojan Horse

51
Q

The transmission of text, data, voice, video, and images electronically from one location to another

A

Telecommunications

52
Q

On-line meetings involving two or more people containing digital content

A

Web Conferencing

53
Q

Web resources that are interactive

A

Web 2.0

54
Q

The transmitting of voice over the Internet

A

Voice Over Internet Protocol (VOIP)

55
Q

The process of marking a record to indicate the filing segment and indexing units

A

Coding (In Filing)

56
Q

A file containing a list of numbers that have been used in a numeric filing system

A

Accession Log

57
Q

Malicious software applications designed to spread via computer networks. Typically installed inadvertently by opening an email attachment or message containing executable scripts.

A

Computer Worm

58
Q

A list of all the names or titles used in a filing system

A

Index

59
Q

The name, subject, number, or geographic location by which a record is stored and requested.

A

Filing Segment

60
Q

A note or document that shows an alternate name or subject by which a record might be requested and indicates the storage location of the original record

A

Cross-Reference (In Filing)

61
Q

The first unit of the filing segment

A

Key Unit

62
Q

The process of checking a record to determine whether it is ready to be filed

A

Inspecting

63
Q

The process of determining the filing segment to be used in storing a record

A

Indexing (In Filing)

CAP (5 decks)

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