Veterinary Practice Management Flashcards
What is the foundation of understanding the principles of improving efficiency in veterinary practice?
Good management of hospital areas.
What are the consequences of lack of attention to facility area management in a veterinary practice?
Inefficiencies, disorder of the practice, staff frustration, loss of income, and decrease of client service and patient care.
What areas must a Veterinary Technician be able to work in?
ALL areas of the hospital.
Which area requires attention in terms of cleanliness and organization?
Parking lot area.
What should be maintained in the reception area, exam rooms, lab, pharmacy, and public restrooms?
Cleanliness, organization, quietness, and odor-free environment.
What is mandatory for maintaining a professional image in a veterinary practice?
A professional appearance.
What should be secured or kept out of sight in a veterinary practice?
Medicines, exam equipment, records, and similar items.
What must the lab and pharmacy be like for effective management?
Well organized and clean.
What areas are included in the outpatient area?
Treatment area, patient wards/stalls for large animals, isolation area, exercise area, area for necropsy, kitchen, and bathing and grooming area.
What is essential for preventing nosocomial infections in the inpatient area?
Maintaining cleanliness and an odor-free environment.
What should not be used as an examination room or treatment room?
The Operating Room (OR).
Who should not be permitted in the surgical area except in unusual circumstances?
Clients.
What skills must remain high in the surgical area?
Familiarity with anesthesia, emergency situations, radiology, surgical assistance, equipment usage, sterilization, monitoring, and necropsy technique.
What are some duties of a manager in a veterinary practice?
Hiring/Termination, supervising, inventory, handling client financial issues, facilitating accounting procedures, analyzing progress towards goals, developing new protocols.
What role does a technician play in management?
Facilitate client service, communicate friendliness, organize appointments, handle payments and records.
What is the purpose of inventory management and control?
To always have every drug, vaccine, or supply item available when needed.
What is the second largest expense area of operation in the veterinary practice?
Inventory.
Who is considered the most important person in any veterinary practice?
The client.
What factors influence a client’s selection of a veterinarian?
- Location
- Friendly and caring personality
- Gentleness with animal
- Communication skills
- Professional knowledge
What should all staff have a working knowledge of in a veterinary practice?
How appointments are made, personnel staffing, fees development and collection, inventory ordering and collection.
