Ch 1 Flashcards
Each team member contributes
Ideas
Responsibility
Initiative
Each team member has rights and responsibilities
*Safe working environment
*Proper PPE
May be required to observe or complete hours for school
*High school students
*Veterinary assistant students
*Grooming students
*Veterinary technician students
*Veterinary students
Team Members: Students
May detect lumps, lesions, or parasites of which the owner was unaware
Must take all precautions to prevent injury to both the patient/team member
Must possess excellent communication skills and have a great personality
Team Members: Groomers
Maintain a clean and healthy environment for patients
Must be familiar with cleaning procedures and protocols
Understand the dangers of mixing cleaning chemicals
Posses skills in restraint
Identify emergency situations with patients
Team Members: Kennel Assistants
Assist veterinarian and vet tech
Restraint
Laboratory skills
Patient care
Client relations
Team Members: Veterinary Assistants
Graduate of an accredited AVMA veterinary technician program
Must pass the VTNE
Must follow Veterinary Practice Act Statutes
Continuing education requirements
Team Members: Veterinary Technicians
Has completed a bachelors degree
Animal science
Veterinary technology
Business and/or human relations
Marketing
Team Members: Veterinary Technologists
Requirements: education & experience
Currently recognized specialties:
AVOT, ADVT, AAEVT, AIMVT, ALAVTN, APRVT, AVBT, AVCPT, AVDT, AVECCT, AVNT, AVST, AVTAA, AVZMT, SVBT, and AZVMT
Team Members: Veterinary Technician Specialties
Greets and welcomes clients
Answers phone
Accepts payments
Makes the first impression on a client
Very special team members, they have a difficult position within the practice
Team Members: Receptionists
Oversees the receptionist team
May oversee accounts receivable
Makes bank deposits and daily reconciliations
Must be courteous, friendly, and professional
Team Member: Office Managers
Four years of professional school
Must possess a license
Continuing education
Diagnoses, prescribes, and performs surgery
Professional organizations:
AVMA, AAHA, State organizations, Specialty
Team Member: Veterinarians
Develops training procedures
Manages client and personnel relations
Reviews medical records
Marketing
Ensures the practice runs efficiently
Must be well organized, professional, and friendly
Professional organizations:
VHMA and CVPM
Team Member: Practice Managers
Oversees all actions of the veterinary practice
Develops budgets
Maintains accounts payable
Engages in event planning
Must be organized, professional, and allow open-door communication
Team Member: Hospital Administrators
