Verleye - Imbalance In Service Networks

Question 1

What causes imbalance in complex service networks

Answer 1

Competing institutional logics as origin but not driver of imbalance
-> way that actors deal with comp. inst.logics that lead to imbalance

Question 2

Balanced centricity

Answer 2

Interest of actors in a network are secured

Question 3

Drivers of imbalance in service networks

Answer 3

Low levels of 
1 - accountability
2 - communication
3 - engagement
4 - responsiveness