Verbal & Nonverbal Flashcards
Words have the power to…
Create perception
Influence thoughts
Affect & reflect culture
Affect quality of interpersonal relationships
Words are…
Symbols Denotative & Connotative Concrete and/or Abstract Arbitrary Culture bound
Bypassing
A term used to describe how one word can have multiple meanings. This can create confusion and communication errors
Allness
Refers to over generalized meaning given to a word, phrase or situation
Lack of Precision in Words
Contributes to miscommunication and gives uncertain meaning
Indexing
to acknowledge the uniqueness of situations and/or individuals
Static evaluation
Failure to recognize change and having rigid meanings/categories
Polarization
Extreme meaning. Good or bad
Biased language
Insensitivity towards others. Sexist, racist, biased, hate-speech
Establishing a supportive relationship
Describe own feelings, avoid evaluation behaviours of others. Seek to solve problems rather than control others. Empathize, be genuine, be flexible, be an equal(don’t act superior)
A good apology
Explicitly admit the error. Be honest and sincere.
Five steps to behave assertively
Describe how you view situation Disclose your feelings Identify effects Be silent Paraphrase
Assertiveness
Able to pursue one’s own best interests without denying others rights
Aggressiveness
Pursuit of one’s own interests by denying the rights of others
Non-verbal Communication Codes
Movement & Gestures, Eye contact, Facial expressions, Vocal cues, Personal space, Touch, Appearance
Emblems
A movement or gesture that can substitute for a word, like sticking up a thumb to hitchhike
Illustrators
Gestures that contradict, accent or compliment verbal messages
Affect displays
Gestures that communicate emotion
Regulators
Gestures that control flow or interaction. Like leaning in or putting a hand in front of someone’s face
4 Functions of a Eye Contact
Cognitive (gives info)
Monitoring (noticing others behaviours)
Regulatory cues (signal when we want to talk)
Expressive (mirrors to the soul)
Six Primary Emotional Categories
Surprise, fear, disgust, anger, happiness, sadness
Spatial Zones
Intimate space 0-1.5 ft
Personal space 1.5-4 ft
Social space 4-12 ft
Public space 12 ft
Territory
The study of how humans & animals use space & objects to communicate occupancy or ownership of space
How to check perception
Observe non-verbal behaviour
Form a mental impression of what you think they mean
Ask whether your perception is accurate
Categories of Movements and Gestures
Emblems Illustrators Affect Displays Regulators Adaptors
Communication Styles
Dominant Dramatic Contentious Animated Impression Leaving Relaxed Attentive Open Friendly
