Verbal & Nonverbal

Question 0

Words have the power to…

Answer 0

Create perception
Influence thoughts
Affect & reflect culture
Affect quality of interpersonal relationships

Question 1

Words are…

Answer 1

Symbols
Denotative & Connotative
Concrete and/or Abstract
Arbitrary 
Culture bound

Question 2

Bypassing

Answer 2

A term used to describe how one word can have multiple meanings. This can create confusion and communication errors

Question 3

Allness

Answer 3

Refers to over generalized meaning given to a word, phrase or situation

Question 4

Lack of Precision in Words

Answer 4

Contributes to miscommunication and gives uncertain meaning

Question 5

Indexing

Answer 5

to acknowledge the uniqueness of situations and/or individuals

Question 6

Static evaluation

Answer 6

Failure to recognize change and having rigid meanings/categories

Question 7

Polarization

Answer 7

Extreme meaning. Good or bad

Question 8

Biased language

Answer 8

Insensitivity towards others. Sexist, racist, biased, hate-speech

Question 9

Establishing a supportive relationship

Answer 9

Describe own feelings, avoid evaluation behaviours of others. Seek to solve problems rather than control others. Empathize, be genuine, be flexible, be an equal(don’t act superior)

Question 10

A good apology

Answer 10

Explicitly admit the error. Be honest and sincere.

Question 11

Five steps to behave assertively

Answer 11

Describe how you view situation
Disclose your feelings
Identify effects
Be silent
Paraphrase

Question 12

Assertiveness

Answer 12

Able to pursue one’s own best interests without denying others rights

Question 13

Aggressiveness

Answer 13

Pursuit of one’s own interests by denying the rights of others

Question 14

Non-verbal Communication Codes

Answer 14

Movement & Gestures, Eye contact, Facial expressions, Vocal cues, Personal space, Touch, Appearance

Question 15

Emblems

Answer 15

A movement or gesture that can substitute for a word, like sticking up a thumb to hitchhike

Question 16

Illustrators

Answer 16

Gestures that contradict, accent or compliment verbal messages

Question 17

Affect displays

Answer 17

Gestures that communicate emotion

Question 18

Regulators

Answer 18

Gestures that control flow or interaction. Like leaning in or putting a hand in front of someone’s face

Question 19

4 Functions of a Eye Contact

Answer 19

Cognitive (gives info)
Monitoring (noticing others behaviours)
Regulatory cues (signal when we want to talk)
Expressive (mirrors to the soul)

Question 20

Six Primary Emotional Categories

Answer 20

Surprise, fear, disgust, anger, happiness, sadness

Question 21

Spatial Zones

Answer 21

Intimate space 0-1.5 ft
Personal space 1.5-4 ft
Social space 4-12 ft
Public space 12 ft

Question 22

Territory

Answer 22

The study of how humans & animals use space & objects to communicate occupancy or ownership of space

Question 23

How to check perception

Answer 23

Observe non-verbal behaviour
Form a mental impression of what you think they mean
Ask whether your perception is accurate

Question 24

Categories of Movements and Gestures

Answer 24

Emblems
Illustrators
Affect Displays
Regulators
Adaptors

Question 25

Communication Styles

Answer 25

Dominant
Dramatic
Contentious
Animated
Impression Leaving
Relaxed
Attentive
Open
Friendly