Resolving Conflict

Question 0

Struggle Spectrum

Answer 0

Mild differences-> disagreement-> dispute -> campaign -> litigation -> fight

Question 1

Interpersonal Conflict

Answer 1

An expressed struggle that occurs when people can not agree on a way to meet their needs or goals

Question 2

Conflict Triggers

Answer 2

Entitlement

Fairness

Question 3

Types of Conflict

Answer 3

Pseudo-conflict (lack of understanding or miscommunication)
Simple-conflict (different ideas, definitions, perceptions, or goals)
Ego-conflict (personal issues, conflicting partners attack one another’s self esteem)

Question 4

Interpersonal Power

Answer 4

The degree to which a person is able to influence or control his or her relational partner

Question 5

Power Principles

Answer 5

Power exists in all relationships
Derives from the ability to meet a person’s needs
Both people in a relationship have some power
Power is circumstantial and negotiated

Question 6

Conflict Escalation

Answer 6

Aware of conflict
Move from cooperation to competition
Communication deteriorates
Believe cooperation can't solve problem
Conflict becomes more complicated, more generalized and more personal

Question 7

Conflict Management Styles

Answer 7

Avoidance (lose/lose) turtle
Accommodation (lose/win) teddy
Competition (win/lose) shark
Compromise (lose/win-lose/win) fox
Collaborations (win/win) owl

Question 8

Constructive Conflict

Answer 8

Characterized by cooperation
Builds new insights
Establishes new patterns in relationships
Can lead to a more satisfying relationship long-term

Question 9

Benefits of Conflict

Answer 9

Focuses on issues that need solving

Clarifies what needs haven’t been met