Therapeutic Communication Skills

Question 0

Interview

Answer 0

Story
Positive assets
Restory
Action

Question 1

Five Stages of the Interview

Answer 1

Initiating the session
Gathering data
Mutual goal setting
Working (exploring, confronting, restorying)
Terminating

Question 2

Attending Behaviours

Answer 2

Visuals
Vocals
Verbals
Body Language

Question 3

Listening for the story

Answer 3

Active listening is key.
Hearing the story is how to understand and learn about how patient makes sense of and experiences the world.
Role as nurse is to help the patient tell the story in their own words

Question 4

Positive Assets

Answer 4

Discovered through listening to the stories.
Listen specifically for times patient has succeeded in overcoming obstacles and for their competencies (strength based approach)

Question 5

Restorying

Answer 5

After understanding story, generate new ways to talk about or see the story itself.
Reframing

Question 6

Paraphrasing

Answer 6

Stating in your own words the main thoughts or feelings expressed

Helpful for clarifying and for prompting more information

Question 7

Interpreting

Answer 7

Putting forward possible explanation for main thought/feeling/behaviour expressed by patient

Could help patient to see new alternatives and perspectives

Question 8

Role of Values

Answer 8

Values affect everything we do

As a nurse, role is to create a climate that allows patients to find solutions that fit their values and beliefs