Verbal Communication Flashcards
Arbitrary symbols
Words
Stand for something else
Denotative meaning
Dictionary meaning
General
Conveys info
Simple meaning level
Connotative meaning
Personal associations
Conveys feelings
Complicated meaning level
Symbolic interactionism
People respond to things based on their meaning
Get meanings from social interaction
ME & I
me = Socialised other (behaves according to expectations) I = Immediate response (impulsive)
Ineffective verbal communication consists of:
Vagueness In-group talk Generalisation Gossip Labelling Lying Marking Taboo language Racist language Sexist language
Vagueness
AMBIGUITY = Interpreted in more than 1 way
ABSTRACT LANGUAGE = No literal/concrete
ILLOGICAL FLOW = Change topic mid-sentence
In-group talk
SLANG = Language understood by group JARGON = Complicated terminology for subject/profession
Labelling
Describing someone with goal of insulting
Lying
Creating fake impression by saying/not saying something
Generalisations
Generalising individuals behaviour & applying to group.
Gossip
Revealing others personal info that doesnt concern receiver
Marking
Description that has nothing to do with topic @ hand
Taboo language
PROFANE LANGUAGE =Contempt for sacred
VULGAR LANGUAGE = Ill-mannered/bad taste
CULTURALLY INAPPROPRIATE
Racist language
Disparages certain ethnic groups
Sexist language
Portrays 1 sex in negative light DIRECT FORM = Openly sexist remarks Inappropriate sexual remarks SUBTLE FORM Referring to males only Defining women in terms of relationship Addressing equal status man differently Pet names
Intercultural differences consist of:
Non-native speakers
Different world views
Different use of same language
Individualistic
Uniqueness & individuality
Self-actualisation
Communication in low-context
Members care for selves and immediate fam & direct
Collectivistic
Harmony & unity
Solidarity
Communication in high-context
Members stick in groups & expect others to understand
Women - Reasons for verbal comm:
Connect
Past-time
Men - Reasons for verbal comm:
Compete
Exchange info/dominate
Women - Content:
People & relationships Feelings Confidantes Concrete/specific Repetitive Dont tease personal issues
Men - Content:
Sports, money & business Accomplishments Seldom share personal info Abstract/general Conclude Tease personal issues
