Communication Process

Question 1

Interpersonal communication

Answer 1

Functional, dynamic & transactional process
Create & share meaning
Sending verbal & nonverbal messages

Question 2

Communication event

Answer 2

Episode

Question 3

Sender

Answer 3

Initiator
Encodes messages using cognitive process.
Meaning in person transformed.
Gives feedback.

Question 4

Receiver

Answer 4

Decodes message.

Gives feedback.

Question 5

Symbols

Answer 5

Specific ideas understood by group.

Question 6

Code system

Answer 6

System of symbols.

Question 7

Credibility categories

Answer 7

Initial = Attitude before comm
Transactional = Perceptions during episode
End = After episode ends

Question 8

Message

Answer 8

Form of stimuli to which a receiver can react

Question 9

Encoding

Answer 9

Transforming thoughts & feelings into messages

Question 10

Decoding

Answer 10

Interpreting & understanding messages

Question 11

Verbal message

Answer 11

Spoken communication
Intentional = Use language to assist comm
Unintentional = Said without meaning to

Question 12

Nonverbal message

Answer 12

Without using words
OR Sent in addition to words
Intentional = Control over & planned
Unintentional = No control

Question 13

Channel

Answer 13

Link between sender and receiver
Route/pathway
Through sensory channels
Aware of when cut off

Question 14

Medium

Answer 14

Physical means by which message transmitted

Question 15

Noise

Answer 15

Distorts/interferes with message

Question 16

Noise categories

Answer 16

Internal (Psychological) = Thoughts, feelings, attitudes etc
External (Physical) = Physical noise
Semantic = Not understood

Question 17

Feedback

Answer 17

Response to message received in exchange for message sent

Question 18

Types of feedback (PVEINN)

Answer 18

Positive
Verbal
External
Internal
Negative
Nonverbal

Question 19

Context dimensions

Answer 19

Physical = Concrete env & env conditions
Psychological = Moods & feelings person brings
Social = Nature of relationship
Historical = History between participants based on previous experiences.
Cultural = Values, attitudes, beliefs that influence behaviour

Question 20

Systems approach to communication

Answer 20

People making up society = Social system
Held together by relationships
Each system has different qualities
Systems exist within env & are influenced by surroundings

Question 21

Systems approach consists of: (OFEESHH)

Answer 21

Openess = Interaction between system & env.
Function = Members have different functions.
Evolution = Change over time
Entropy & equilibrium
ENTROPY = Systems tendency to disintegrate
EQUILIBRIUM = Maintain balance
Structure = Way components of system are arranged.
Holism = How parts of system work together.
Hierarchical organisation = Systems embedded within one another.