Nonverbal Communication

Question 1

Types of nonverbal comm (KPPCH)

Answer 1

Kinesics = Body
Proxemics (Space)
Paralanguage (Voice)
Chronemics (time)
Haptics (touch)

Question 2

Kinesics includes:

HEFBPPP

Answer 2

Physical appearance
Body types
Posture
Facial expressions
Eye movements
Pupil dilation
Head movements
Hand gestures

Question 3

Body types:

Answer 3

ENDOMORPHS = Soft & rounded = Friendly, relaxed etc
MESOMORPHS = Muscular & athletic = Competitive, dominant etc
ECTOMORPHS = Thin, tall & delicate = Tense, pessimistic, introverted etc

Question 4

Posture types:

Answer 4

INCLUSIVE VS NON-INCLUSIVE
FACE-TO-FACE VS PARALLEL BODY ORIENTATED
CONGRUENCE VS INCONGRUENCE
Unconsciously mimicking posture if interested (chameleon effect)

Question 5

Women posture

Answer 5

Fluid & light gestures
Forward sitting
Moves entire body
Feedback increased
Fidgets less

Question 6

Men posture

Answer 6

Forceful & restricted gestures
Moves arms independently
Feedback decreased
Fidgets more

Question 7

Innate definition

Answer 7

Known from birth (facial expressions)

Question 8

Eye contact functions

Answer 8

Build relationships
Establish/close down channels
Facilitating goals
Signal status & aggression

Question 9

Proxemics zones

Answer 9

INTIMATE = 0-45cm
PERSONAL = 45 cm - 1.2 m 
SOCIAL = 1-3 m 
PUBLIC = 3 m and more

Question 10

Factors influencing personal space (PERSONAL ZONE):

GASPLC

Answer 10

Gender
Age
Status
Personality
Liking
Cities/rural areas

Question 11

Territoriality

Answer 11

Space used to comm occupancy/ownership

Question 12

Territory types

Answer 12

PRIMARY = Exclusive control
SECONDARY = Not property BUT associated with person
PUBLIC = Accessible to all BUT can claim temporary ownership

Question 13

Public territory markers

Answer 13

CENTRAL = Items used to reserve
EAR = eg. initials on pen
BOUNDARY = Divide territory from others

Question 14

Seating arrangements

Answer 14

Round = Equality
Square = No unity
Rectangle = Head of table = Superiority

Question 15

Paralanguage

Answer 15

Way we communicate and modify message meaning

Question 16

Paralanguage - Women

Answer 16

Few fillers
Articulation & pronunciation
Soft
Breathy & flowing tones
Less abrupt
Pitch & inflection
Fast
Cry when angry

Question 17

Paralanguage - Men

Answer 17

Fillers
Nasal
Loud
Choppy tones
Abrupt
Increased volume & inflection
Slow
Yell when angry

Question 18

Types of time

Answer 18

FORMAL = Precise
INFORMAL = Rarely on time
MONOCHRONIC = Day revolves around clock = Scarce resource = Jobs most important
POLYCHRONIC = Emphasis on people = not worried about time = many tasks at once

Question 19

Haptics categories: (CPPHART)

Answer 19

CONTROL TOUCH
POSITIVE-EFFECT TOUCH
PLAYFUL TOUCH
HYBRID TOUCH
ACCIDENTAL TOUCH
RITUALISTIC TOUCH
TASK RELATED TOUCH

Question 20

Expectancy violation theory

Answer 20

SOCIETY & EXPECTATIONS
Rules for interactions
Only aware of expectations when breached
Tolerate some deviance
RESPONSE TO VIOLATIONS
Impact depends on: 
Violation valence (positive/negative)
Communicator reward valence (how positive/negative you feel about person)
COMMUNICATOR REWARD VALENCE
Sum of: Positive/negative attributes & potential to punish/reward in future.

Question 21

Ambiguous violations positive if:

Answer 21

Feel positive about person

Rewarded