Verbal communication Flashcards
Why is Empathy important
you need empathy in your voice to show respect, comfort, so you’re able to show the service user, you understand their situation
why is volume important
increasing or decreasing your volume in your voice is important so people who have difficulty hearing can hear you when communicating
why is adapting communication for the individual important
e.g., if you work in a residential home and your looking after someone who can’t speak you’ll need to adapt your communication by learning sign language
why is clarity important
how clearly you speak so that information can be retained and understood,
e.g., if your looking after a child you need clarity in your voice so they can understand
why is vocabulary important
you need to use the correct vocabulary with different people (e.g., children, adults, elderly) do they can understand you
why is tone important
e.g., someone in a rehabilitation centre has PTSD and your tone is loud and angry it could bring back flashbacks of their traumatic experiences
why is pace important
if your talking to someone who is deaf and talking really fast they won’t be able to read your lips
why is patient important
you need to have patience with someone who has a stutter. because they could feel rushed and embarrassed which could make them take longer
List of benefit of good, verbal communication skills
Understanding information, build, trust, build relationships, better at your job, more effective practitioner
What service users would require a varied form of vocabulary?
youth, user with learning disabilities, elderly
name two verbal aspects that begin with V
Volume and vocabulary
name four verbal communication aspects
Tone, pace, clarity, volume, vocabulary, pitch
