Active listening Flashcards
1
Q
List four aspects of active listening
A
no nodding in agreement, open relaxed posture, eye contact, looking interested, show empathy, reflect feelings, clarifying, summarising key points
2
Q
why is reflecting feelings, a good active listening skill
A
Helps to build trust, shows empathy, encourages services users to talk, builds healthy relationships
3
Q
what’s a benefit of open and relaxed posture
A
appear approachable, friendly, not intimidating, encourage users to express their feelings
4
Q
is you are able to summarise key points during a conversation what does that show
A
that you are engaged in the conversation and listening/listened to what was said
