Vendor Management, RFP and RFI Flashcards
vendor management
managing, administering, and guiding product and service vendors in an organized way to drive vendor behaviour to optimize IT/business outcomes
areas organizations may need assistance in
purchasing hardware/software, building software, designing systems, security audits, business planning, system config/upgrading
vendor management lifecycle
- RFP development
- vendor selection
- contracting and SLA
- deploy
- performance management
- relationship management
- multi-vendor management
- contract extension
organizational requests for help
RFI (request for information)
RFP (request for proposal)
RFT (request for tender)
RFQ (request for quote)
RFI
need more info for a detailed request
- not necessarily committed to buying
- involve further request before final decision
EOI / RFI
registration of interest
- used as screening/shortlisting tool
RFP / RFO
request for proposal/offer
- purchaser seeks solutions-based submissions to meet needs
RFT
request for tender
- clear criteria, committed to buying
RFQ
request for quote
- judged primarily on price
most common requests
RFP and RFI
rules for RFP/RFI
- give equal info to all vendors
- give vendors same time to respond
- give same ability to ask questions
what to include in an RFI
- confidentiality statement
- project intro
- background
- objectives
- instructions
- point of contact
- submission of responses
- response format
writing an RFP
- take time (use templates)
- learn from others
- engage stakeholders early
- understand how project will fit with systems
- lay strong framework
- work with someone more technical to review
5 steps in RFP process
- current state review
- define requirements
- tech options
- evaluation and selection
- business care and planning
SLA
service level agreements
