UX02/User Research Flashcards

1
Q

What is the first step in the design process?

A

Research

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2
Q

Data that is unstructured, unmeasurable, produces deep insight, subjective, interpretive, smaller sample sizes and is a “soft” science is what?

A

Qualitative

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3
Q

Data that is structured, numerical, measurable, gives broad insight, objective, statistical and considered a “hard” science is what?

A

Quantitative

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4
Q

What is a software application for accessing information on the world wide web ex: Chrome, Firefox, Safari and Internet Explorer?

A

Browser

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5
Q

What is a software system that is designed to carry out web searches ex: Google, Yahoo, etc.?

A

Search Engine

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6
Q

Asking leading questions, knowing the answer, being defensive or precious can lead to what?

A

Bias

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7
Q

What is an aide memoire w/specific tasks to be completed and specific questions to be asked that helps in keeping the test on track?

A

Usability Test Script

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8
Q

People who are not your users but are close enough that they would know what your users would want are known as what?

A

Proxies

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9
Q

User research is understand what people Blank?

A

Need

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10
Q

Worst type of users for usability testing would be

A

Colleagues, Friends and Family

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11
Q

Sales team, manager of your users, consultants who work with your users are all examples of what?

A

Proxies

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12
Q

When should you test your product?

A

Upfront @ the start of the project, during the research phase and at the prototype phase

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13
Q

Which type of research method is the easiest way to gather requirements, both quantitative and qualitative, powerful, unambiguous and cheap?

A

Online Surveys

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14
Q

This type of question produces a structured answer thus making it a what?

A

Quantitative question

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15
Q

This type of question produces an unstructured answer thus making it a what?

A

Qualitative question

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16
Q

How many questions should you ask in an online survey to ensure your users finish the survey?

A

Never more than 10

17
Q

What are the 3 golden questions?

A
  1. Why they came (user goals)?
  2. Were they able to complete their goal?
  3. What would they change?
18
Q

Anyone with a stake in the project, feeds requirement and anybody who provides sign off is known as a what?

A

Stakeholder

19
Q

What is the method used to help design or evaluate the information architecture of a site?

A

Card Sorting

20
Q

Which method gives users the categories and let them add the products where they think they should go?

A

Closed Card Sorting

21
Q

What is it called when you do a randomized experiment with 2 variants and it includes a an application of statistical hypothesis testing or two- sample hypothesis testing as used in the field of statistics?

A

A/B Testing

22
Q

What’s it called when you review competitors to learn how they solve the problem we are looking to solve?

A

Competitive Benchmarking

23
Q

What is the way to assess if software adheres to UX best practice or not called?

A

Heuristics

24
Q

Rules of thumb, characteristics of best practice and criteria to measure against are all part of what?

A

Heuristics

25
Software letting you know all is good is the definition of what?
Visibility of System Status
26
There's only so much information we can carry around in our heads. Instead we use symbols or icons to get the what?
Recognition over recall
27
Fill in the blank. Don't ___ me to do it your way.
Force
28
Fill in the blank. Don't ___ my time.
Waste
29
Fill in the blank, Allow users ___ and control.
Freedom
30
True or False? There should be a match between system and real world jargon.
TRUE