Users and other problematic persons

Question 1

Technological frames

Answer 1

Examine the underlying assumptions, expectations and knowledge that people have about technology

Question 2

Understand users

Answer 2

Understand users sense making

Question 3

From frames over design to implementation

Answer 3

Impacts
Embodying frames
Impacts organizations

Question 4

Congruence in technological frames

Answer 4

what managers think of IT is not the same as what users think

Question 5

Content of technological frames

Answer 5

Nature of technology
Technology strategy
Technology-in-use

Question 6

Content of technological frames

Answer 6

Nature of technology
Technology strategy
Technology-in-use

Question 7

Managing expectations (Framework)

Answer 7

Fuzzy or precise expectation
Implicit or explicit expectations
Unrealistic or realistic expectations

Question 8

Managing expectations (Framework)

Answer 8

Fuzzy or precise expectation
Implicit or explicit expectations
Unrealistic or realistic expectations