Trust Flashcards
What is trust?
truster and trustee
What is trust based on?
Knowledge-based, characteristic-based, institutional-based, justice-based, swift trust
Why study trust?
No trust = IT not used
Building trust
Interactions, management style, customer relations
Giddens theory
Abstract systems
Trust in person
Giddens theory
Abstract systems
Trust in person
Decoupling + (behaviors)
a response to perceived high levels of stakeholder trust
Re-engaging + (behaviors)
a response to perceived low levels of stakeholder trust
Trust and project outcomes
Reduces social transaction costs
Maintaining trust
positive interactions at its access points
Restoration of trust relations (+ role of IS in restoring trust)
Re-embedding (face-to-face activities)
Databases and datamodelling (managing data in a traditional file environment)
database, file, record, field
Entity-relationship diagram
Entity, relationship, attributes
