User Requirements Gathering

Question 1

User requirements

Answer 1

What a system should do to meet user needs (features/functions)

Question 2

Usability Requirements

Answer 2

How effectively users can use the system (qualities)

Question 3

Why Gather Requirements

Answer 3

Systems fail to meet user needs, stakeholder conflicts, waste resources fixing issues post-launch

Question 4

What does ISO 13407 Standard specify for UCD

Answer 4

Identify users, set measurable goals, prioritise, documents requirements clearly

Question 5

How to gather requirements

Answer 5

Interviews/Surveys, Contextual Inquiry, Personas/Scenarios

Question 6

Personas

Answer 6

Fictional archetypes representing users to build empathy, guide design decisions and avoid assumptions

Question 7

User Stories vs Scenarios

Answer 7

Scenario: Narrative of a persona’s interaction
User Story: Agile format “As a user…”

Question 8

Guerrilla Personas

Answer 8

Quick, informal, low-resource personas

Question 9

Pros and Cons of Guerrilla personas

Answer 9

Pros: Fast to create, aligns teams
Cons: Less detailed, risk of stereotypes

Question 10

Common Pitfalls

Answer 10

Vague requirements, ignoring context, over-reliance on persona, stakeholder conflict