Unsatisfactory Work Performance Flashcards
What are supervisors responsible for ?
Supervisors are responsible for providing _____ and ______ supervision including identifying performance deficiencies and taking appropriate steps to resolve them in ______ with the member.
consistent and effective consultation
Where should work performance deficiency issues be documented?
Supervisors who maintain _________ shall make applicable entries in the _________ in regards to any work performance deficiency. Supervisors who are not normally required to maintain a __________ shall record minor performance deficiencies on a TPS649.
memorandum book
What are examples of work performance issues that may form the basis for a complaint of unsatisfactory work performance?
Incompetence Quality of work Quantity of work \_\_\_\_\_\_\_\_\_\_\_\_\_\_ Personal appearance Engaging in personal activities detrimental to the job \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Missed deadlines Frequent or repetitive errors \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Insubordination
Failed to co-operate
Excessive absenteeism or tardiness
What is a Special Review?
Special Review is where the supervisor identifies the performance of a member that is less than satisfactory and the work performance deficiency cannot be corrected through ___________ , the supervisor shall record the deficiency on a TPS 955
discussion, guidance or training
A Special Review is a two-part process. The initial part involves an interview between the member and the ____________ to ensure that management practices or accommodation factors are not the root cause of the reported deficiency .
What does the second part of the Special Review involve?
The second part of the Special Review will be initiated where it is identified that the work performance is a ___________ attributable to the individual member. A meeting between the ___________ _________ and the _________ will be held to
Develop a plan for corrective action
Profile the time frame for improvement
Detail the specific standard to be met
Explain the possible disciplinary ramifications if the standards are not met
unit commander.
persistent situation
unit commander, the assigned supervisor and the member
What is the time frame for a Special Review?
Additional review periods may be added where the member has demonstrated an effort to comply, but has not sufficiently met the threshold level, or the supervisor was unable to fully observe the conduct of the member as a result of injury or illness. The additional review periods will be in increments of _________ days, to a maximum of ______ days
90 calendar days
30 calendar days
90 calendar days
When a member has been identified as having a minor work performance, the supervisor shall?
Meet with the member ___________
Provide guidance or instruction targeted at correcting the deficiency
Continue to monitor the member for compliance
Record the matter in their memorandum book, or on a TPS 649 if not normally required to maintain a memorandum book
in private
When a work performance deficiency has been identified as persistent and it cannot be rectified through guidance or instruction, the supervisor shall?
Generate a TPS 955
Meet with the member in private
Serve the member with a copy of the TPS 955
Forward the TPS 955 to a second-level supervisor
Continue to provide guidance or instruction targeted at correcting the deficiency
When assigned to conduct a Special Review, the supervisor shall?
Meet with the member in private
Conduct heightened monitoring of the member’s performance
Complete a TPS 956 for each 30-day performance examination period
Continue to provide guidance or instruction targeted at correcting the deficiency
Advise the second-level supervisor throughout the Special Review and provide any recommendations.
If the member meets the standard threshold during the assessment period, the supervisor shall?
Conclude the examination and forward any recommendations to the ______________ .
second-level supervisor.
When job descriptions do not meet current needs or do not reflect new responsibilities, unit commanders shall ensure that revised draft job descriptions are forwarded to the ___________ for final review, assessment and approval
Unit Commander – Payroll & Benefits Administration – Benefits
