United Flashcards
Subsidiary continental
Former continental airlines
United continental holding inc
Parent company of united
Subsidiary united
Former united airlines
Inflight services
FA Department at UA
Chelsea food services
UA’s in house catering company. Kitchen in EWR, IAH, CLE, DEN & HNL
United’s route map
UA’s business plan. Divided into 2 sections, first called “how we fly” core values that don’t change annually. The 2nd section is specific annual goals. Covers all key operational, product, financial and employee goals for the yr.
Choice menu
UA’s food for sale program in economy on most flights in the americas
Global services
A invitation only Worldwide service and recognition program for UA’s most valuable customers. Top CEO’s, fortune 500 executives.
Mileage plus
UA’s frequent flyer program, level silver, gold, platinum & 1K
United global first
Forward cabin product on 3 class AC that offer customers a higher level of privacy and the luxury of a flatbed suite & personalized attention and priority airport services.
United businessfirst
Forward cabin on 2 class AC and the middle cabin on 3 class AC. Elevated services & comfort on long haul international flights.
United first
Forward most of cabin ACs, premium cabin for customers traveling within the US, including Hawaii and Alaska.
United business
Premium cabin for customers traveling to/from Canada, Mexico, the Caribbean, Central America and northern South America as well as intra-asia routed. Most forward cabin if the AC
United economy plus
An exclusive area at the front of economy cabin the offers additional legroom
Hemisphere magazine
Monthly inflight magazine on UA and UA Express flight in seatback pocket
Skymall
Shopping magazine on all flights customers can take them
Star alliance
Airline network UA is a founding member of that connects customers throughout the world
Willis tower
UA headquarters in Chicago AKA sears towers. UA occupies 13 floors as the largest tenant.
Crew communication system (CCS)
CCS is designed for a variety of crew scheduling functions and company services. CCS is accessible from the base & home computers through the internet.
Flying together
Intranet site for allUA coworkers providing news & information about the company and your coworkers, access to all departments and links to tools,
United express
Regional airlines contracted by US to fly. These carriers often connect customers from smaller cities to larger hubs. Most regional Jets are 35-70 seats onboard
United voices
Central point for consolidating and coordinating the various departmental effort to improve operations. FAs are encouraged to use this to voice concerns
