United

Question 0

Subsidiary continental

Answer 0

Former continental airlines

Question 1

United continental holding inc

Answer 1

Parent company of united

Question 2

Subsidiary united

Answer 2

Former united airlines

Question 3

Inflight services

Answer 3

FA Department at UA

Question 4

Chelsea food services

Answer 4

UA’s in house catering company. Kitchen in EWR, IAH, CLE, DEN & HNL

Question 5

United’s route map

Answer 5

UA’s business plan. Divided into 2 sections, first called “how we fly” core values that don’t change annually. The 2nd section is specific annual goals. Covers all key operational, product, financial and employee goals for the yr.

Question 6

Choice menu

Answer 6

UA’s food for sale program in economy on most flights in the americas

Question 7

Global services

Answer 7

A invitation only Worldwide service and recognition program for UA’s most valuable customers. Top CEO’s, fortune 500 executives.

Question 8

Mileage plus

Answer 8

UA’s frequent flyer program, level silver, gold, platinum & 1K

Question 9

United global first

Answer 9

Forward cabin product on 3 class AC that offer customers a higher level of privacy and the luxury of a flatbed suite & personalized attention and priority airport services.

Question 10

United businessfirst

Answer 10

Forward cabin on 2 class AC and the middle cabin on 3 class AC. Elevated services & comfort on long haul international flights.

Question 11

United first

Answer 11

Forward most of cabin ACs, premium cabin for customers traveling within the US, including Hawaii and Alaska.

Question 12

United business

Answer 12

Premium cabin for customers traveling to/from Canada, Mexico, the Caribbean, Central America and northern South America as well as intra-asia routed. Most forward cabin if the AC

Question 13

United economy plus

Answer 13

An exclusive area at the front of economy cabin the offers additional legroom

Question 14

Hemisphere magazine

Answer 14

Monthly inflight magazine on UA and UA Express flight in seatback pocket

Question 15

Skymall

Answer 15

Shopping magazine on all flights customers can take them

Question 16

Star alliance

Answer 16

Airline network UA is a founding member of that connects customers throughout the world

Question 17

Willis tower

Answer 17

UA headquarters in Chicago AKA sears towers. UA occupies 13 floors as the largest tenant.

Question 18

Crew communication system (CCS)

Answer 18

CCS is designed for a variety of crew scheduling functions and company services. CCS is accessible from the base & home computers through the internet.

Question 19

Flying together

Answer 19

Intranet site for allUA coworkers providing news & information about the company and your coworkers, access to all departments and links to tools,

Question 20

United express

Answer 20

Regional airlines contracted by US to fly. These carriers often connect customers from smaller cities to larger hubs. Most regional Jets are 35-70 seats onboard

Question 21

United voices

Answer 21

Central point for consolidating and coordinating the various departmental effort to improve operations. FAs are encouraged to use this to voice concerns