Unit 6

Question 1

Define conflict

Answer 1

A disagreement or clash between ideas, principles, or people

Conflict can arise in various contexts, including personal relationships, workplaces, and international relations.

Question 2

What are the causes of conflict?

Answer 2

Differences in values, beliefs, interests, or needs

Conflicts can also be caused by miscommunication, competition for resources, or differing expectations.

Question 3

What factors influence conflict?

Answer 3

Communication styles, perceptions, power dynamics, and emotional responses

These factors can either escalate or de-escalate a conflict situation.

Question 4

What are personal styles of responses to conflict?

Answer 4

Avoiding, accommodating, competing, compromising, and collaborating

Each style has different impacts on the resolution process and relationships.

Question 5

Define intrapersonal conflict

Answer 5

Conflict that occurs within an individual

This can involve internal struggles such as decision-making or emotional dilemmas.

Question 6

Define interpersonal conflict

Answer 6

Conflict that occurs between two or more individuals

This type of conflict often involves differing opinions or personal disagreements.

Question 7

What is assertive behavior?

Answer 7

Expressing one’s own needs, feelings, and beliefs in a direct and respectful way

Assertive behavior contrasts with passive or aggressive communication styles.

Question 8

What are the characteristics of assertiveness?

Answer 8

Confidence, clarity, respectfulness, and directness

Assertiveness allows individuals to advocate for themselves while respecting others.

Question 9

Define dysfunctional conflict

Answer 9

Conflict that is destructive and hinders effective communication and relationships

Dysfunctional conflict can lead to negative outcomes and unresolved issues.

Question 10

What are the principles of conflict resolution?

Answer 10

Open communication, mutual respect, focus on interests, and collaborative problem-solving

These principles aim to resolve conflicts constructively and improve relationships.

Question 11

Identify strategies to enhance conflict resolution

Answer 11

Active listening, empathy, brainstorming solutions, and mediation

Utilizing these strategies can lead to more effective and amicable resolutions.

Question 12

Outline the concepts related to professional relationships

Answer 12

Trust, communication, collaboration, and mutual respect

Strong professional relationships are essential for effective teamwork and patient care.

Question 13

Describe methods of conflict resolution through interpersonal negotiation

Answer 13

Identifying common goals, discussing interests, and finding mutually acceptable solutions

Interpersonal negotiation often requires compromise and cooperation.

Question 14

Identify barriers in communicating with other health care professionals

Answer 14

Differences in terminology, hierarchical structures, and time constraints

These barriers can impede effective communication and collaboration.

Question 15

What methods can reduce barriers in communication?

Answer 15

Clarifying terminology, fostering an open environment, and scheduling regular meetings

These methods can enhance understanding and cooperation among health care professionals.

Question 16

Select strategies to enhance communication with other health care professionals

Answer 16

Active listening, clear articulation of ideas, and feedback loops

Implementing these strategies can improve collaboration and patient outcomes.