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Social Psych At Work > Unit 5: Stress > Flashcards

Unit 5: Stress Flashcards

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1
Q

Why is job stress increasing

A

Increased intellectual demands

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2
Q

What is the impact of stress of the individual and organisations

A

Physiological and psychological issues
Huge expenditures : a sense (org)
Legislation: new considerations of health and safety

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3
Q

What is stress

A

Tension or strain

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4
Q

What are the 3 ways of viewing stress

A

STIMULUS
RESPONSE
MEDIATIONAL PROCESS

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5
Q

Outline the definition of stress as a stimulus & 2 of the major stimulus in the work environment

A

The stressors: cog, emotional and physical components
job DEMANDS (workload, emotional labor, physical strain)
Job RESOURCES (no job autonomy, task variation, support)

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6
Q

Outline stress as a response

A

GAS: general adaptive syndrome (alarm, resistance, exhaustion)
Issue: maladaptive coping, long term/chronic stress

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7
Q

Outline stress as a mediation process

A

Cognitive, evaluative and motivation processes
COPING: problem or emotion orientates
Method of coping: overt (clear)/ covert, control/escape (fight or flight)

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8
Q

What is good stress?

A

Good stress = high work engagement

Endorphins = high work engagement (positive, fulfilling work stat of mind, dedication etc)
THIS PROTECTS YOU FROM BURN OUT

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9
Q

What protects you from burnout

A

High work motivation

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10
Q

What are the individual differences when considering stress (3 categories)

A

Genetics: gender, constitution (weak/strong), physique

Acquired characteristic:education, social class, skills

Dispositional characteristics: coping styles, preferences, behaviour

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11
Q

What are the classic models of stress

A

Vitamin model (Warr, 1987)

Demand Support Control model (Johnson & Hall, 1988)

Effort-reward Inbalance model (Siegrest, 1996)

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12
Q

What are the contemporary models of stress

A

Job demands resource model

Demand induced strain compensation model

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13
Q

What is the vitamin model

A

Stress is fault of ORG
It views key job characteristics as vitamins.
A lack of vitamins = poor health ( stress )
Vitamins decide the affective well-being
It considers the interaction between person - situation
There are 9 vitamins

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14
Q

What are the 9 vitamins (GIVES MPCV)

A

Goals (externally generated)
Interpersonal contact (cowork, client)
Variety
Environmental clarity
Skill use
Money
Physical security
Control
Valued social position

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15
Q

What is the acronym for the 9 vitamins

A

GIVES MPCV

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16
Q

What is affective well-being (and which model is it from)
What are the moderators

A

From Vitamin model

There are 3 continuous dimensions
- Pleasure / displeasure
- Comfortable / anxious
- Enthusiastic/ depressed

Too heavy = arousal
Right heavy = pleasure

Moderators: VAlues , abilities, baseline MH

17
Q

How does vitamin model & affective well-being present itself in real world scenarios

A

Affective well-being (AW) is decided by the 9 vitamins. There is a max AW. Depending on the vitamins present AW will remain constant or decrease (additional decrement; AD)

Constant factors: money, physical security, value social position

AD: all the rest. (AW decreases if too high)

18
Q

According to the vitamin model, what are the constant and Addition decreameny factors for affective well-being

A

Constant: physical security, money, valued social position
AD: the rest

19
Q

What is the demand support control model (Johnson)

A

A classic model of job stress
The square with 4 dimensions

High D, Low C = high strain (can lead to stress)

High D, High C = active job (arousal; good stress)

Low D, High C = Low strain

Low D + Low C = passive

Extra dimension = support

20
Q

Explain the added dimension of support to the demand control support model

A

High support = all traits are collective (E.g. passive collective, low strain Coll)

Low support = traits are ‘isolated’ (E.g. high strain isolated, active job isolated)

21
Q

What are the limitations of the demand support control model (Johnson & Hall, 1988)

A

Subjective measures
Individual differences

22
Q

What is the effort reward imbalance model (Siegrest, 1996)

A

High effort (intrinsic/extrinsic)—> low rewards (££, esteem, security/ job oops)

Intrinsic: overcommitment (need for approval, competitive/hostile, impatient, irritable, work obligations)

Extrinsic: job demands

23
Q

What is the effects of high intrinsic motivation? (Effort-reward imbalance model, Siegrest, 1996)

A

Overcommitment
- need for approval
- competitive/ hostile
- impatient/ irritable
- work obligations
You will get low rewards because it’s imbalanced to the high effort

24
Q

What is the job demands resources model

A

A contemporary model of stress

Job demands and resources have physical psychological, social and organisations componentes

High job demands —> exhaustion
High job resources —> engagement

25
Q

What is the demand induced strain compensation model?

A

A contemporary model of stress

3 dimensions of job demands & resources : Physical, cognitive and emotional (multidimensional)

High D + High R = active learning & growth
High D + High R = adverse health, poor wellbeing

26
Q

What are the 3 levels of intervention for work stress

A

Organizational

Individual/ org

Individual

27
Q

Discuss organisational interventions for stress : how to identify, primary & secondary

A

ID: Job stress audit

P: improve work environment/ content
- time schedule
- Developing the management
- Corporate fitness/well-being program

S: anticipatory socialisation
- communication, decision making & conflict management
- organisational development

28
Q

Discuss organisational/individual interventions for stress : how to identify, primary & secondary

A

ID: personal screening

P: time management
- interpersonal skills training
- promote realistic job image
- work and private life balance

S: peer support groups
- coaching and consultation
- career planning

29
Q

Discuss individual interventions for stress : how to identify, primary & secondary

A

ID: self monitoring

P: didatic stress management
- promote healthy lifestyle
S: CB techniques
- relaxation (Johnson’s technique)

Social Psych At Work (6 decks)

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