Unit 4 Words (Making contact)

Question 1

account for

Answer 1

to form the total of something

Question 2

attitude

Answer 2

a feeling or opinion about something, especially when this shows in your behaviour

Question 3

body language

Answer 3

body movements that show someone’s thoughts and feelings

Question 4

carry out research

Answer 4

to do or complete a detailed study of a subject, especially in order to discover (new) information

Question 5

charge

Answer 5

to ask for a particular amount of money for something, especially a service or activity

Question 6

check availability

Answer 6

to find out if something is able to be bought, used or reached

Question 7

crucial

Answer 7

extremely important or necessery

Question 8

critical

Answer 8

extremely important to the progress or success of something

Question 9

dress formally

Answer 9

to wear a serious type of clothes

Question 10

drive

Answer 10

to cause or influence something

Question 11

finalise

Answer 11

to make a final and certain decision about a plan, date, etc.

Question 12

form an impression (of sthg/sb)

Answer 12

to get an idea or opinion of what something is like

Question 13

full-time

Answer 13

for all the hours of the week that people normally work, not just for some of them

Question 14

get sthg up on the screen

Answer 14

to make something able to be seen or read on a computer system

Question 15

hold on

Answer 15

to wait while someone else does something, especially when you are using the phone

Question 16

incoming phone call

Answer 16

when ssomeone uses the phone to call you

Question 17

instinctive

Answer 17

Instinctive behaviour or reactions are not thought about, planned or developed by training

Question 18

intended recipient

Answer 18

the person who is meant to receive something

Question 19

part-time

Answer 19

for only some of the hours of the week that people normally work, not all of them

Question 20

progress report

Answer 20

a description of an event or situation that explains how much progress is being made

Question 21

rate

Answer 21

an amount of money that is charged or paid for a particular service

Question 22

reinforce

Answer 22

to make an idea or belief stronger