unit 4 sac 2

Question 1

what is the important of leadership

Answer 1

Managers and leaders play a vital role in the successful implementation of change and transformation in a business.
If leaders do not have the skills to articulate the reason for the change, implement strategies, and keep all stakeholders informed then it is unlikely it will be successful.

Question 2

what are the three atrributes for effective change leadership

Answer 2

diagnosing
communication and adapting

Question 3

what is diagnosing

Answer 3

Being able to understand the present situation and knowing how it will be different in the future.

Question 4

what is adapting

Answer 4

Being able to adopt behaviour and other resources to help close any performance gaps.

Question 5

what is communicating

Answer 5

Need to be able to communicate strategies to stakeholders.

Question 6

what do managers need to take into consideration when reviewing KPI

Answer 6

1. Determine which KPI’s are going to be analysed overtime
2. Apply a threshold when any deviations will be investigated
3. Investigate the deviations and try to determine the reasons for the deviations

Question 7

what is staff training

Answer 7

• staff training is important as it provides a formalised method to improve the knowledge and skill base of employees.
  It allows a business to address any weaknesses that may stop employees from improving their performance.
  refers to the process of providing staff with the knowledge or skills required to do a particular job.

Question 8

kpi that indicate of Netflix needs to invest in training

Answer 8

KPI’s that would indicate staff training is required would be employee-based ones.

Question 9

what is the change in managment styles/skills

Answer 9

a change in management styles and/or skills is important so businesses can cater their business to the specific needs of trends and to respond correctly to KPI’s and other data. If KP eyes indicate issues a business needs to adopt their management to fix the issue. Management style refers to the manner and approach of providing direction, implementing plans and motivating people. Management skills refers to the ability to do something well, gain through training an experience in order to achieve the required goal.

Question 10

what is staff motivation

Answer 10

motivation refers to the willingness of a person to expend energy and effort in doing a job task. 3 motivational theories are: hierarchy of needs, goal setting theory and the four drive theory. A well-motivated workforce is more committed to the organisation and its goal.

Question 11

kpi that indicate of netflix should invest in staff motivation

Answer 11

KPI’s that indicate a business should invest in staff motivation are; staff absenteeism, staff turnover, rate of productivity growth and number of customer complaints

Question 12

what is investment in technology

Answer 12

Technology refers to the practical application of science to achieve commercial or industrial objectives. Technology can provide a competitive advantage as they can increase their market share.

Question 13

KPI that indicate that netflix should invest in technology

Answer 13

KPI’s that indicate a business should invest in technology are: net profit figures, rate of productivity growth, number of sales, rate of staff absenteeism, level of staff turnover, and number of workplace accidents.

Question 14

what is improved quality in production

Answer 14

KPI’s that indicate a business should improve quality are: percentage of market share and number of sales. Quality refers to the degree of excellence in a product or service and its ability to satisfy the customer. Three quality management strategies are: quality control quality assurance and TQM. Quality improvement will attract and retain more customers.

Question 15

KPI that indicate netflix should invest in more quality

Answer 15

KPI’s that indicate a business should improve quality are: percentage of market share and number of sales.

Question 16

what is cost cutting

Answer 16

cutting down costs of the business in order to save money. A business can cut costs by reducing all nonessential costs and controlling cash flow.

Question 17

KPI that indicate a business should cut costs

Answer 17

KPI’s that indicate a business should cut costs are: net profit figures, level of wastage, rate of productivity growth.

Question 18

what is initiating lean production techniques

Answer 18

Lean production refers to a range of measures that aims to reduce cost, reduce waste and increase efficiency in production, such as minimising inventory an maximising flow. The lean production techniques are pull, one piece flow, takt, and zero defects. Lean production refers to a range of measures that aims to reduce cost, reduce waste and increase efficiency in production, such as minimising inventory an maximising flow. The lean production techniques are pull, one piece flow, takt, and zero defects.

Question 19

KPI that suggests that netflix should initiate lean techniques

Answer 19

KPI’s that indicate a business should introduce lean production techniques are: net profit figures, right of productivity growth, level of wastage.

Question 20

what is redeployment of resources

Answer 20

a business redeploying resources in order to be more efficient and effective A business can redeploy human resources by changing the makeup of the workforce. A business can redeploy natural resources by redirecting materials. A business can redeploy capital resources by relocating offices and factories.

Question 21

KPI that suggest that netflix should redeploy resources

Answer 21

KPI’s that indicate a business should redeploy resources are: net profit figures, and right of productivity growth

Question 22

what is innovation

Answer 22

Innovation refers to changing or creating more effective processes, products and ideas, and can increase the likelihood of a business succeeding. A business can be innovative by conducting market research, investing in research, and testing new ideas.

Question 23

KPI that indicate that netflix should invest in innovation

Answer 23

KPI’s are indicate a business should invest in innovation are: percentage of market share, net profit figures, rate of productivity growth, level of staff turnover, level of wastage, number of customer complaints and number of workplace accidents.

Question 24

what is global sourcing of inputs

Answer 24

Global sourcing of inputs refers to a business procuring inputs from overseas suppliers. An advantage of global sourcing of inputs is it provides access to cheaper materials which reduces costs. A disadvantage is it may be difficult to control the quality of materials.

Question 25

KPI that indicates netflix should global source inputs

Answer 25

• KPI’s that indicate a business should globally source inputs are: rate of productivity growth.

Question 26

what is overseas manufacturing

Answer 26

Overseas manufacturing is when the process stage of the operation system is conducted in an overseas location. An advantage is it can take advantage of lower production costs. A disadvantage is there may be delays in accessing products

Question 27

KPI that indicate netflix should use overseas manufacturing

Answer 27

KPI’s that indicate a business should use overseas manufacturing are: net profit figures and rate of productivity growth

Question 28

what is global outsorcing

Answer 28

Global outsourcing is the process of contracting a third party to conduct the specific business operation that is undertaken overseas. An advantage is they can procure goods and services of high quality. A disadvantage is there is limited control over prices.

Question 29

KPI that indicate that a business should outsource

Answer 29

KPI’s that indicate a business should global outsource are: level of wastage and net profit figures.

Question 30

what is corporate culture

Answer 30

Corporate culture is the shared values and beliefs of an organisation.
The culture of a business is a crucial determinant of its efficiency, effectiveness and productivity.
While change is occuring and after it has been embedded, it is important that a positive corporate culture is developed and maintained to ensure success for the business.

Question 31

what are strategies to implement a positive CC

Answer 31

-Revising an embedding visions and value statements
-Changing management styles - participate if styles allow for greater employee empowerment
-Implementing a uniform policy

Question 32

what is senges learning organization

Answer 32

• in situations of rapid change only those businesses that are flexible, adaptive and productive will be successful. To allow this to happen a business needs to be able to work out how to tap into an harness people’s commitment and capacity to learn.

Question 33

what is systems thinking

Answer 33

management must understand how departments and processes relate to one another

Question 34

what is personal mastery

Answer 34

discipline of continually clarifying and deepening personal vision

Question 35

what is mental models

Answer 35

entrenched assumptions, generalisations and images of how people understand the world

Question 36

what is shared vision

Answer 36

the vision must come from a range of employees not just the leader

Question 37

what is tam learning

Answer 37

all members of the team develop the team’s capacity to create desirable results

Question 38

the need for positive CC

Answer 38

An organisation with a positive corporate culture is more likely to successfully implement change as employees feel valued and empowered by management.

A positive corporate culture also means that employees are continuously learning, collaborating and reflecting on their roles again improving their likelihood of successful change.

Question 39

what is low risk strategies

Answer 39

Low risk strategies are participated approaches of implementing change, use of communication, empowerment, and support for those who are impacted upon.
Low risk strategies are preferable because it is more likely that the employees will agree with the change and it will be implemented successfully.

Question 40

what are examples of low risk strategies

Answer 40

-Empowerment of employees to make decisions
-Support and incentives - employees are supported through the change and provided with rewards.

Question 41

what are high risk strategies

Answer 41

High risk strategies is an autocratic approach to implementation of change, involving force, threats and manipulation of situations

Question 42

what are examples of high risk strategies

Answer 42

-Coercion and threats to employees who do not agree with the change
-Manipulation of the situation - information distorted or details left out.

Question 43

what is the lewins 3 step change model

Answer 43

This change management model with three steps: unfreeze the status quo, move from the current situation to the new situation, refreeze and embed the change.

Question 44

what is step 1

Answer 44

preparing the business for change by identifying what needs to be changed and why. Existing practises to be challenged and new approaches explained.

-Ensure there is strong support from upper management
-Determine what needs to be changed
-Create the need for change

Question 45

what is step 2

Answer 45

the change is implemented into the business.

-Communicate often
-Dispel rumours
-Ensure there is strong support from upper management

Question 46

what is step 3

Answer 46

the change is consolidated into the culture of the business.

-Anchor the changes in to the culture
-Provide support and training
-Celebrate success

Question 47

what is the effects of change on stakeholders

Answer 47

Change will impact a variety of stakeholders in a variety of ways. Stakeholders may be impacted positively or negatively. The impact on stakeholders may be small or large.

Question 48

what is CSR

Answer 48

CSR is the commitment by organisations to conduct their business in an ethical manner. To take responsibility for the economic, social and environmental consequences of their actions now and in the future.
It is an expectation from the stake holders at businesses act in an ethical or socially responsible manner.

Question 49

what are the CSR considerations with employees

Answer 49

CSR issues include: work life balance, diversity, and being able to contribute to society. The benefits of practising social responsibility for employees include; improved morale, higher productivity, reduce turnover.

Question 50

what are the CSR consideration with customers

Answer 50

customers are more likely to purchase goods and services from socially responsible organisations. Your way back CSR issues for customers include; product manufacturing, labelling and packaging, marketing and advertising practises, selling practises and price.

Question 51

what are the CSR considerations with suppliers

Answer 51

CSR issues for supplies include the rights of outsourced workers, ethical sourcing of suppliers, animal rights and environmental impacts.

Question 52

what are the CSR considerations with shareholders

Answer 52

shareholders prefers to invest in socially responsible organisation.

Question 53

what is Evaluation of business performance

Answer 53

All businesses need to ensure that any changes that have been implemented are evaluated and reviewed. If this is not done there is no way to determine if the change has been successful or if the business needs to make any further changes or modifications. A business can evaluate changes through KPI’s. KPI’s provide quantitative or qualitative data that make judgement on performance.