Unit 4 Part 2

Question 1

The _____ needs to develop procedures for maintaining accurate inventory record of guest loan items, responding guest request, tracking items on loan, and ensuring the borrowed items returned.

Answer 1

executive housekeeper

Question 2

The inventory record should reflect the __,___,___,___,__,__, and ____.

Answer 2

item’s name, manufacturer, supplier or vendor, date of purchase, purchase cost, warranty information, and storage
location.

Question 3

This master inventory record of guest items should kept _____ as worn or broken items are taken out of service and new items are put in use.

Answer 3

up-to-date

Question 4

The executive housekeeper can monitor requests by maintaining a ____.This ____ records the type of item loaned;the guest room number;and the times of the item’s request,delivery and return.

Answer 4

log

Question 5

What’s the purpose of log records?

Answer 5

To track loaned items, what type of items guests requested the most, and how long different items remained in loan.

Question 6

Some hotels require that guests sign a ____ for loan items. Housekeeping employees who deliver loan items to guestrooms should record the type of item,guest name and room number,and the date and time of delivery on the _____.
Some hotels require that guests pay a deposit.The amount of the deposit will vary according to the type of item.
_____ for deposits should be taken to the front desk for placement in the guest
folio,but the amount should not be posted at this time.

Answer 6

receipt

Question 7

The number and types of equipment that need to be maintained in-house will depend on the ____ and ____.

Answer 7

hotel’s size and cleaning needs.

Question 8

With the help and advice of the hotel’s ______, the executive housekeeper can determine the machines and equipment and number of each kind that need to be maintained inventory.

Answer 8

general manager

Question 9

An ______ should be prepared for each piece of major machinery or equipment
used in housekeeping.

Answer 9

inventory card

Question 10

The _______ should specify the item name, model and serial numbers, manufacturers, supplier from whom it was purchased, dates of purchase, purchase cost, expected life span, warranty information, and local service contact information. These records help determine when a piece of equipment needs replacements.

Answer 10

inventory card

Question 11

_______ should be kept and filed along with the corresponding inventory cards.
This should record the date the item was sent for repair,a description of the problem,who performed the repairs,what repairs were made,which parts were replaced, the cost of the repairs, and the amount of time that the equipment was out of service.These records help pinpoint problems that should be addressed with the service representative.

Answer 11

Repair logs

Question 12

After ________, equipment logs should be maintained to record all equipment that was issued and returned on a daily basis.

Answer 12

issuing procedures have been established

Question 13

______ is a major concern in determining storeroom requirements for major machines and equipment.

Answer 13

Security

Question 14

______ equipment should never be permitted to leave the hotel. When machines and equipment is loaned to other departments, the executive housekeeper should keep careful records and follow up to ensure the equipment is returned.

Answer 14

In-house

Question 15

______ should be consulted and the proper location of all pieces verified.All accessories and spare parts should be counted and recorded on the appropriate
_____.

Answer 15

Inventory cards

Question 16

_______ and ______ are part of the non-recycled inventory in the housekeeping department. These items are consumed or used up in the course of routine housekeeping operations.

Answer 16

Cleaning supplies and small cleaning equipment

Question 17

A par number for a cleaning supply item actually ranges between two figures: a _____ and _____.
The ______ refers to the fewest number of purchase units that should be in stock at any given time.

Answer 17

minimum inventory quantity and a maximum inventory quantity.

minimum quantity

Question 18

The on- hand quantity for a cleaning item should never fall below the _____ established for that item.

Answer 18

minimum quantity

Question 19

Minimum quantities are established by considering the usage factor associated with each item.The usage factor refers to the quantity of a given Minimum quantities are established by considering the usage factor associated with each item.The _____ refers to the quantity of a given non-recycled inventory item that is used up over a certain period.non-recycled inventory item that is used up over a certain period.

Answer 19

usage factor

Question 20

The minimum quantity for any given cleaning supply item determined by adding the _______ quantity to the safety stock level for that particular item.
The _______ quantity refers to the number of purchase units that are used up between the time that a supply order is placed and the time that the order is actually received.

Answer 20

lead-time

Question 21

The _____ for a given cleaning supply item refers to the number of purchase unit that must always be on hand for the housekeeping department to operate smoothly in the event of emergencies, spoilage, unexpected delays in delivery, or other situations

Answer 21

safety stock level

Question 22

The _____ established for each cleaning supply item refers to the greatest number of purchase units that should be in stock at any given time.

Answer 22

Maximum quantity

Question 23

What are the factors needed to consider in determining the maximum quantity level cleaning supplies.

Answer 23

1. Available storage space.
2. Items shelf lives.
3. Should not be set so high to avoid high expenses in cleaning supplies.

Question 24

Controlling the inventory of cleaning supplies involve establishing ____to regulate the flow of products from the main storeroom to the floor
cleaning closets. It also involves maintaining accurate _____ on hand in the main storeroom.

Answer 24

strict issuing procedures

counts of the products

Question 25

The executive housekeeper can establish a system par levels for floor cleaning closets from which room attendants supply their carts.
Based on __________,the executive housekeeper can determine par levels for every station so that each station has enough cleaning supplies to last a week.

Answer 25

usage rates for the various cleaning supplies under different occupancy levels

Question 26

By tracking the amounts of cleaning supplies issued from the main storeroom to the floor stations,the executive housekeeper can monitor ______.

Answer 26

usage rates and spot instances of under or overuse

Question 27

A ______ of all cleaning supplies is often used in conjunction with the par stock system. It also provides a record of all materials requisitioned for supply closets.

Answer 27

perpetual inventory

Question 28

As new purchases are received by the main storeroom and as quantities are issued to floor
cleaning stations, the amounts of cleaning supplies are adjusted on the _____.

Answer 28

Perpetual record

Question 29

A ______ of all cleaning supplies will enable the executive housekeeper to determine order quantities. More frequent physical inventories need to be made for those items that are depleted more quickly.

Answer 29

monthly physical inventory

Question 30

By identifying the minimum and maximum inventory levels for each item
and tallying the on hand total from different storeroom locations, the executive housekeeper can easily determine _________.

Answer 30

how much to order of each
item to bring supplies back up to the established maximum quantities

Question 31

By recording both _____, the executive housekeeper can monitor the actual usage rates for each product kept in inventory.

Answer 31

purchases and issues of cleaning supplies

Question 32

The _____ is typically responsible for storing, distributing, controlling, and maintaining adequate inventory levels of guest supply items and amenities.

Answer 32

executive housekeeper

Question 33

By knowing the _______, the executive housekeeper can determine the quantity of each guest supply item that will be needed to outfit guestrooms in the month ahead.

Answer 33

forecasted number of occupancy rooms

Question 34

Both ____and ___ need to be considered in establishing minimum and maximum quantities for the hotel’s inventory of guest supply items.

Answer 34

occupancy levels and usage rates

Question 35

How is the guest supply inventory control the same with non-recycled inventory control?

Answer 35

Par levels are established ,physical inventories are taken and records are maintained. The principles of control and procedures for gathering accurate information about usage rates and
inventory levels are substantially the same

Question 36

The _____ is the same: occupancy levels and usage rates determine the par levels
needed, and supplies are issued only in quantities sufficient to replenish par stocks.

Answer 36

control procedure

Question 37

______ for stationery items such as notepads, letterheads, envelopes,
and postcards are established in the usual manner for non-recycled inventory
items. Occupancy levels, usage rates, safety levels, lead-time quantities,and purchasing schedules are considered when determining minimum and maximum inventory
levels.

Answer 37

Par stock levels