Unit 1 - Part 3

Question 1

Be available for any guest relations, take ownership to all guest relations, and maintain accurate notification and documentation.

Answer 1

Night auditor manager

Question 2

Completes hotel inspection on a nightly basis, and makes appropriate decisions and follow up with related departments to solve permanently.

Answer 2

NAM or night auditor manager

Question 3

Reviews accounts to insure proper procedures are followed and maintained, generates worksheets and reports to the food and beverage night shift, and post and balance daily charges.

Answer 3

Night audit manager

Question 4

They are named Loss Prevention Manager in smaller hotels.

Answer 4

Director of Loss Prevention or DLP

Question 5

Others refer to it as a Safety and Security Manager.

Answer 5

Director of Loss Prevention or DLP

Question 6

Generates work sheets and reports relative to the food and beverage night shift.

Answer 6

Director of Loss Prevention

Question 7

6 key components of hotel’s Security and Loss Prevention

Answer 7

1. Security Officers
2. Equipments
3. Keys
4. Safety procedures
5. Identification procedures
6. ADA compliance

Question 8

4 computer-based applications of Property Management System.

Answer 8

1. Reservation management
2. Rooms management
3. Guest management
4. General management

Question 9

_____ Management increases room revenue by using the demand forecasting technique. Usually based on the economics of supply and demand.

Answer 9

Yield

Question 10

Pricing is based on ___, and ____.

Answer 10

Trends of demand, and type of room to be occupied.

Question 11

What are the trends in the Hotel/Room Division?

Answer 11

1. Continued quest for increase in productivity.
2. Increasing in yield management .
3. Greening of hotels and guest rooms.
4. Diversity of both guests and the workforce.
5. Increase in business travel.
6. Increased need for technology.

Question 12

What are the two crucial elements to gain profit in investment?

Answer 12

Revenues and cost

Question 13

Must be large enough to sustain operating expenses with extra provision for profit.

Answer 13

Revenue

Question 14

To have allowance for profit, the sales mist exceeds the ____.

Answer 14

Break-even point.

Question 15

Occurs when the total revenue generated by sales exactly equals the total costs incurred by the business.

Answer 15

Break-even point

Question 16

The break-even point must be determined. True or false and why?

Answer 16

True, to determine if the business gains profit.

Question 17

Must be regulated such that all expenses conform to the budget so that the profit margin can be realized.

Answer 17

Cost of Operations

Question 18

______ is a concern that is addressed by the marketing strategies through the Marketing Department.

Answer 18

Maximizing revenues

Question 19

The issue of cost is addressed by a ____ that is handled by a Cost Control Section and/or the Finance Department.

Answer 19

Cost Control Sytem

Question 20

The issue of cost is addressed by a Cost Control System that is handled by a Cost _____ and/or the _____.

Answer 20

Cost Control Section
Finance Department

Question 21

Strictly monitor the implementation of the cost control system, and carry out periodic audits, inventory and spot checks, and take note of variances.

Answer 21

Cost Control System

Question 22

Documentation of results must be done regularly and the concerned end-users must be made to account for ____, and ____.

Answer 22

variances and discrepancies.

Question 23

Cost control is intended to carry out operations at responsible cost without sacrificing ______.

Answer 23

Quality of service.

Question 24

Why is cost control is not synonymous with cost reduction?

Answer 24

Cost reduction often entails reduction of cost at the expense of quality.

Question 25

Cost control requires a _____ that could produce desired quality with measures to ensure that actual cost is in keeping with such standard.

Answer 25

Standard (budget)