Unit 1 - Part 3 Flashcards
Be available for any guest relations, take ownership to all guest relations, and maintain accurate notification and documentation.
Night auditor manager
Completes hotel inspection on a nightly basis, and makes appropriate decisions and follow up with related departments to solve permanently.
NAM or night auditor manager
Reviews accounts to insure proper procedures are followed and maintained, generates worksheets and reports to the food and beverage night shift, and post and balance daily charges.
Night audit manager
They are named Loss Prevention Manager in smaller hotels.
Director of Loss Prevention or DLP
Others refer to it as a Safety and Security Manager.
Director of Loss Prevention or DLP
Generates work sheets and reports relative to the food and beverage night shift.
Director of Loss Prevention
6 key components of hotel’s Security and Loss Prevention
- Security Officers
- Equipments
- Keys
- Safety procedures
- Identification procedures
- ADA compliance
4 computer-based applications of Property Management System.
- Reservation management
- Rooms management
- Guest management
- General management
_____ Management increases room revenue by using the demand forecasting technique. Usually based on the economics of supply and demand.
Yield
Pricing is based on ___, and ____.
Trends of demand, and type of room to be occupied.
What are the trends in the Hotel/Room Division?
- Continued quest for increase in productivity.
- Increasing in yield management .
- Greening of hotels and guest rooms.
- Diversity of both guests and the workforce.
- Increase in business travel.
- Increased need for technology.
What are the two crucial elements to gain profit in investment?
Revenues and cost
Must be large enough to sustain operating expenses with extra provision for profit.
Revenue
To have allowance for profit, the sales mist exceeds the ____.
Break-even point.
Occurs when the total revenue generated by sales exactly equals the total costs incurred by the business.
Break-even point
The break-even point must be determined. True or false and why?
True, to determine if the business gains profit.
Must be regulated such that all expenses conform to the budget so that the profit margin can be realized.
Cost of Operations
______ is a concern that is addressed by the marketing strategies through the Marketing Department.
Maximizing revenues
The issue of cost is addressed by a ____ that is handled by a Cost Control Section and/or the Finance Department.
Cost Control Sytem
The issue of cost is addressed by a Cost Control System that is handled by a Cost _____ and/or the _____.
Cost Control Section
Finance Department
Strictly monitor the implementation of the cost control system, and carry out periodic audits, inventory and spot checks, and take note of variances.
Cost Control System
Documentation of results must be done regularly and the concerned end-users must be made to account for ____, and ____.
variances and discrepancies.
Cost control is intended to carry out operations at responsible cost without sacrificing ______.
Quality of service.
Why is cost control is not synonymous with cost reduction?
Cost reduction often entails reduction of cost at the expense of quality.
Cost control requires a _____ that could produce desired quality with measures to ensure that actual cost is in keeping with such standard.
Standard (budget)
