Unit 4 Part 1 Flashcards
The executive housekeeper is responsible for two major types of inventories. What are those?
Recycled and Non-recycled inventories
are those items that have relatively
limited useful lives but that are used over and over again in housekeeping operations. Recycled inventories include linen, uniforms, guest loan items, and some machines and equipment.
Recycled Inventories
are those items that are consumed or
used up during the course of routine housekeeping operations. It includes cleaning supplies, small equipment items, and guest supplies and amenities.
Non-recycled inventories
One of the first and most important in effectively managing inventories is by determining the ____ for each inventory.
Par level
refers to the standard number of inventories items that must be
on hand to support daily, routine housekeeping operations.
Par
Par levels are determined differently for recycled and non-recycled inventories.
T or F?
T
The number of recycled inventory items needed for the housekeeping function is
related to the ______.
operation of other hotel functions
The number of Non-recycled inventory items a property needs is related to the _____ during daily operation.
operation of other hotel functions
Inventory levels for recycled items are measured in terms of a _____.
Par number
a multiple of what is required to support day to day functions.
Par number
Inventory levels for _____ items are measured in terms of a range between minimum and maximum requirements.
Non-recycled
_____ is the most important recycled inventory item under the executive housekeeper’s responsibility.
Lines
_____ costs
are the highest expense in the housekeeping department.
Linen
The ____ is responsible for developing
and maintaining control procedures for the storage, issuing, use, and
replacement of linen inventories.
Executive Housekeeper
The hardest part of taking inventory may be to get organized, but once
a system is in place, it becomes easy to manage. One mark of an executive housekeeper is the ability to maintain minimum supplies, yet never run short. Since supplies on a shelf represent dollars, a general manager appreciates department managers who keep their inventories
______.
as low as possible
The executive housekeeper is generally responsible for three main types of linen:__,__,___.
bed, bath, and table
Bed linens include ___,___,___.
sheets, matching pillowcase, and mattress pads or covers.
The ____ may also be responsible for storing and issuing table linens for the hotel’s food and beverage outlets.
Executive housekeeper
Table linens include ___,____.
Tablecloth, and napkins.
____ are special types of linens. Due to the variety of sizes, shapes, and colors they need to be kept separate from other restaurant linens in the inventory control system.
Banquet linens
The basic principle also applies to ___ and ___.
blanket and bedspreads.
The first task in effectively managing linens is to _______ of linen used in the hotel. It is
important that the inventory level for linens is sufficient to ensure smooth
operations in the housekeeping department.
appropriate inventory level for all types
___ occurs when the inventory level for lines is set too low. It disrupts the work of the housekeeping department, irritates guests who have to wait for cleaned rooms, reduces the number of ready rooms, and shortens the useful life of linens as a result of intensifies laundering.
Shortage
Housekeeping operations run smoothly when inventory levels are set too high, but management will object to the inefficient of linen and to the excessive amount of cash resources tied up in overstock supplies.
T or F?
T
The par number established for linen inventories is the ______ to
accommodate typical housekeeping operations.
Standard stock
One par of linen equals the total number of each type of linen that is needed to outfit all guestrooms one time. One par of linen is also referred to as a _____.
House setup
One par of lines is not enough for an efficient operation. Why?
Linen supplies should be several times above what is needed to outfit all guestrooms just one.
______ is the total number of each type of linen needed to
outfit all guestrooms two times; ____ is the total number needed to
outfit all guestrooms three times.
Two par of linens
Three par of linens
When establishing a number of linens a par number of linens the executive housekeeper needs to consider three things: ____,____,____.
the laundry cycle,replacement linens, and emergency situations.
The hotel’s ____ is the most important factor in determining linen pars. Quality hotels change and launder linens daily.
Laundry cycle
When the hotel is at 100 percent occupancy for several days in a row. If housekeeping manages an efficient on-premises laundry operation, the laundry cycle indicates that housekeeping should maintain _____.
Three par of linens
What’s the use of three par of lines in 100% occupancy?
- one par—linens laundered, stored and ready for use today.
- second par—yesterday’s linens which are being laundered today.
- third par—linens to be stripped from the rooms today and laundered tomorrow.
Executive housekeepers also need to figure in guest requests for extra linens , and linens for rollaway beds, sofa beds, and cribs.
The laundry cycle in properties that use an outside commercial laundry service will be somewhat longer than the cycle in properties with their own in-house laundry operation.
T or F?
T
A typical turnaround time for a commercial laundry is _____. In this situation, the executive housekeeper may need to add another par of linen to cover linens that are in transit between the hotel and the outside linen service.
48hrs
The second factor to consider when establishing linen par levels is the
______. The need for replacement stock can be determined by studying monthly, quarterly, or annual inventory reports in which losses and replacement needs redocumented. A general ruler of thumb is to store _____ as replacement stock on an annual basis.
replacement of worn, damaged, lost, or stolen linen.
one full par of new linens
Emergency situation is another factor for establishing linen lar levels. The executive housekeeper may decide to hold ______ in
reserve so that housekeeping operations can continue to run smoothly during an emergency.
one full par of linens
A kinimum of _____ par of lines should be maintained on an annual basis to support a smooth operation.
5 par of linens
In fact real savings come from ___.
Laundry
Laundered linens should rest in storage for at least ______
before being used. This helps increase the useful life of linens and
provides an opportunity for wrinkles to smooth out in permanent press
fabrics.
24 hours
A _____ equals the quantity of each type of linen that is required to outfit all rooms serviced from a particular floor linen closet.
_____ should be established and posted in each floor linen closet.
Issuing procedures ensure that each floor linen closet is stocked with its
par amount at the start of each day
Floor par
Linen par
The ______ generated by the front desk can be used to
determine linen distribution requirements for each for each floor linen closet.
occupancy report
The ______ should be kept in the laundry area and used by employees who sort damaged linens. The form provides columns for recording the specific types and numbers of discarded linen items.
linen discard record
A ______ of all linen items in use and in storage is the most important part of managing linen inventories.
Physical inventory
A ____ should be conducted as often as once a month. At the very least, physical inventory should be taken _____. Physical inventory is taken at the end of each accounting month to provide the executive housekeeper with important cost-control information needed to monitor the department’s budget.
Complete count
Quarterly
_____ must be included in the count. Inventory is taken ______ after the laundry, and after all floor linen closets have been brought back to their par levels.
All lines in all location
at the end of th day shift
The executive housekeeper can collect accurate counts of each type and size of hotel uniform by using a ______.
uniform inventory control form.
How can the executive housekeeper determine the number and kinds of uniforms that have been lost or discarded?
By comparing current on-hand quantities with those from previous inventories
As a service to guests, hotels provide a variety of equipment that travelers commonly need. This equipment is loaned to guest upon request and at no charge.
Guest Loan Items
The _______ is typically responsible for maintaining the inventory of guest loan items, responding to loan
request, and tracking the items to make sure they are returned.
housekeeping department
The frequency of guest requests for specific items varies according to the ____,____,___,and _____.
type of hotel, the hotel occupancy level, the arrival/departure pattern of the day, and the kinds of guests staying in the hotel at any given time.
