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Rooms Division Cost Control > Areas And Key Executive Of Rooms Division - Part 1 > Flashcards

Areas And Key Executive Of Rooms Division - Part 1 Flashcards

1
Q

The nerve center for most of the hotel operations.

A

Rooms Division

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2
Q

A major department which is the most responsible for the hotels’ product - the guest rooms.

A

Rooms Division

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3
Q

Notably responsible for the guest first and last impressions.

A

Rooms Division

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4
Q

It plays a huge role in the hotel’s generation of revenue.

A

Rooms Division

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5
Q

A major department devoted to handling guests’ needs and providing a smooth and comfortable stay.

A

Rooms Division

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6
Q

One of the areas of RD that sells rooms, maintains balanced guest accounts, offers services such as faxes, mail, messages, etc .

A

Front Office

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7
Q

Area of RD that is most visible, responsible for the incoming and outgoing of guests, and usually generates the greatest amount of revenue for accommodation income through room sales.

A

Front Office

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8
Q

Two areas of FO.
Reports directly to the FO Manager

A

Front Desk and Uniform Service

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9
Q

Area of FO: First and last point of contact with hotel guests.

A

Front Desk

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10
Q

Area of FO: The hub or command center of the rooms division because so much information is funneled through it.

A

Front Desk

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11
Q

Referred to as guest services. Encompasses the area within the FO other than the FD.

A

Uniformed Services

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12
Q

Area in US which manages the communication into and out of the hotel.

A

PBX or Private Branch Exchange

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13
Q

Area of the US that assists guests to and from their rooms.

A

Bellstand

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14
Q

Areas in the US that manage the guests’ automobiles.

A

Valet parking/garage

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15
Q

Areas in US that serve as the guests’ liaison with both hotel and non-hotel services.

A

Concierge

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16
Q

Staff in the US that assists guests upon entering the hotel premises.

A

Doorpersons

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17
Q

AKA the Guest Service Manager

A

Bell Captain

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18
Q

Hotel’s unofficial greeters and aid in carrying guests’ luggage .

A

Door Attendants

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19
Q

Escort guests to their rooms.

A

Bell person

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20
Q

A part of uniformed service, typically in luxury hotels that elevates properties marketable value.

A

Concierge

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21
Q

Deals with guests unique requests, have a wide range of knowledge about the city/place where the hotel is located, and well-versed in different languages.

A

Concierge (cont.)

22
Q

The profit center in the areas of US, which includes many types of communication such as Faxes, Messages, Pagers and Radios, and Emergency Center.

A

PBX or Public Branch Exchange

23
Q

Area of RD where the first guest contact takes place. It is a sales position.

A

The Reservation

24
Q

The Reservation, one of the area of RD is AKA…

A

Transient Room Sales

25
Q

This requires telephone skills, and is responsible for maximizing room revenue through striving to book individual reservations in conjunction with group sales.

A

The Reservation

26
Q

Function of the Department: Manage and maintain reservations.

A

Reservation Dep.

27
Q

Function of the Department: Sell rooms

A

Reservation dep.

28
Q

Function of the Department: Manage room yield.

A

Reservation dep.

29
Q

Function of the Department: Prepare sales forecasts.

A

Reservation dep.

30
Q

Function of the Department: Control commissions.

A

Reservation dep.

31
Q

Function of the Department: Plan promotional activities.

A

Reservation dep.

32
Q

Function of the Department: Clean and prepare guests’ rooms.

33
Q

Function of the Department: Maintain cleanliness and orderliness of hotel common areas (lobby, entry, main rest rooms, function areas and foyer).

34
Q

Function of the Department: Monitor room status VD, VC, O.

35
Q

Function of the Department: turndown service, hotel laundry, laundry and dry cleaning for guests, general hotel cleaning, and organizing linen room.

36
Q

Function of the Department: It reconciles the hotel’s daily financial transactions and other activities for reporting purposes.

A

Night Auditor

37
Q

Function of the Department: Closes the books on a daily basis.

A

Night Auditor

38
Q

Function of the Department: Post charges and balances guest accounts.

A

Night Auditor

39
Q

Area of RD that Conducts its duties at night when the hotel is generally less busy.

A

Night Auditor

40
Q

Area of RD that assume FO duties aside from directly reporting to the Accounting department.

A

Night Auditor

41
Q

Function of the Department: Complete daily report.

A

Night Auditor

42
Q

Function of the Department: Ensures that all accidents, guest complaints, and the like are handled carefully and professionally.

A

The Loss Prevention/Security Department

43
Q

Its main task is the safety and security of the hotel guests and employees.

A

The Loss Prevention/Security Department

44
Q

Enumerate the 6 key executives of RD

A
  1. Rooms Division Manager, 2. Front Office Manager, 3. Reservation Manager, 4. Housekeeping Manager, 5. Night Audit Manager, and 6. Director of the Security Department/Loss Prevention
45
Q

____ was called before as the Resident Manager of a hotel.

A

Rooms Division Manager

46
Q

Another term used is the Director of Rooms.

A

Rooms Division Manager

47
Q

Manages the day to day operations of the rooms divisions of the hotel.

A

Rooms Division Manager

48
Q

Supervise employees engaged in the operation of the front and back areas of the hotel.

A

Rooms Division Manager

49
Q

Ensure proper staffing, purchasing, and budgeting.

A

Rooms Division Manager

50
Q

Maintains open communication with other divisions and within his/her division.

A

Rooms Division Manager

51
Q

Develops monthly plans.

A

Rooms Division Manager

Rooms Division Cost Control (10 decks)

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