Areas And Key Executive Of Rooms Division - Part 1

Question 1

The nerve center for most of the hotel operations.

Answer 1

Rooms Division

Question 2

A major department which is the most responsible for the hotels’ product - the guest rooms.

Answer 2

Rooms Division

Question 3

Notably responsible for the guest first and last impressions.

Answer 3

Rooms Division

Question 4

It plays a huge role in the hotel’s generation of revenue.

Answer 4

Rooms Division

Question 5

A major department devoted to handling guests’ needs and providing a smooth and comfortable stay.

Answer 5

Rooms Division

Question 6

One of the areas of RD that sells rooms, maintains balanced guest accounts, offers services such as faxes, mail, messages, etc .

Answer 6

Front Office

Question 7

Area of RD that is most visible, responsible for the incoming and outgoing of guests, and usually generates the greatest amount of revenue for accommodation income through room sales.

Answer 7

Front Office

Question 8

Two areas of FO.
Reports directly to the FO Manager

Answer 8

Front Desk and Uniform Service

Question 9

Area of FO: First and last point of contact with hotel guests.

Answer 9

Front Desk

Question 10

Area of FO: The hub or command center of the rooms division because so much information is funneled through it.

Answer 10

Front Desk

Question 11

Referred to as guest services. Encompasses the area within the FO other than the FD.

Answer 11

Uniformed Services

Question 12

Area in US which manages the communication into and out of the hotel.

Answer 12

PBX or Private Branch Exchange

Question 13

Area of the US that assists guests to and from their rooms.

Answer 13

Bellstand

Question 14

Areas in the US that manage the guests’ automobiles.

Answer 14

Valet parking/garage

Question 15

Areas in US that serve as the guests’ liaison with both hotel and non-hotel services.

Answer 15

Concierge

Question 16

Staff in the US that assists guests upon entering the hotel premises.

Answer 16

Doorpersons

Question 17

AKA the Guest Service Manager

Answer 17

Bell Captain

Question 18

Hotel’s unofficial greeters and aid in carrying guests’ luggage .

Answer 18

Door Attendants

Question 19

Escort guests to their rooms.

Answer 19

Bell person

Question 20

A part of uniformed service, typically in luxury hotels that elevates properties marketable value.

Answer 20

Concierge

Question 21

Deals with guests unique requests, have a wide range of knowledge about the city/place where the hotel is located, and well-versed in different languages.

Answer 21

Concierge (cont.)

Question 22

The profit center in the areas of US, which includes many types of communication such as Faxes, Messages, Pagers and Radios, and Emergency Center.

Answer 22

PBX or Public Branch Exchange

Question 23

Area of RD where the first guest contact takes place. It is a sales position.

Answer 23

The Reservation

Question 24

The Reservation, one of the area of RD is AKA…

Answer 24

Transient Room Sales

Question 25

This requires telephone skills, and is responsible for maximizing room revenue through striving to book individual reservations in conjunction with group sales.

Answer 25

The Reservation

Question 26

Function of the Department: Manage and maintain reservations.

Answer 26

Reservation Dep.

Question 27

Function of the Department: Sell rooms

Answer 27

Reservation dep.

Question 28

Function of the Department: Manage room yield.

Answer 28

Reservation dep.

Question 29

Function of the Department: Prepare sales forecasts.

Answer 29

Reservation dep.

Question 30

Function of the Department: Control commissions.

Answer 30

Reservation dep.

Question 31

Function of the Department: Plan promotional activities.

Answer 31

Reservation dep.

Question 32

Function of the Department: Clean and prepare guests' rooms.

Answer 32

HK dep.

Question 33

Function of the Department: Maintain cleanliness and orderliness of hotel common areas (lobby, entry, main rest rooms, function areas and foyer).

Answer 33

HK dep.

Question 34

Function of the Department: Monitor room status VD, VC, O.

Answer 34

HK dep.

Question 35

Function of the Department: turndown service, hotel laundry, laundry and dry cleaning for guests, general hotel cleaning, and organizing linen room.

Answer 35

HK dep.

Question 36

Function of the Department: It reconciles the hotel's daily financial transactions and other activities for reporting purposes.

Answer 36

Night Auditor

Question 37

Function of the Department: Closes the books on a daily basis.

Answer 37

Night Auditor

Question 38

Function of the Department: Post charges and balances guest accounts.

Answer 38

Night Auditor

Question 39

Area of RD that Conducts its duties at night when the hotel is generally less busy.

Answer 39

Night Auditor

Question 40

Area of RD that assume FO duties aside from directly reporting to the Accounting department.

Answer 40

Night Auditor

Question 41

Function of the Department: Complete daily report.

Answer 41

Night Auditor

Question 42

Function of the Department: Ensures that all accidents, guest complaints, and the like are handled carefully and professionally.

Answer 42

The Loss Prevention/Security Department

Question 43

Its main task is the safety and security of the hotel guests and employees.

Answer 43

The Loss Prevention/Security Department

Question 44

Enumerate the 6 key executives of RD

Answer 44

1. Rooms Division Manager, 2. Front Office Manager, 3. Reservation Manager, 4. Housekeeping Manager, 5. Night Audit Manager, and 6. Director of the Security Department/Loss Prevention

Question 45

____ was called before as the Resident Manager of a hotel.

Answer 45

Rooms Division Manager

Question 46

Another term used is the Director of Rooms.

Answer 46

Rooms Division Manager

Question 47

Manages the day to day operations of the rooms divisions of the hotel.

Answer 47

Rooms Division Manager

Question 48

Supervise employees engaged in the operation of the front and back areas of the hotel.

Answer 48

Rooms Division Manager

Question 49

Ensure proper staffing, purchasing, and budgeting.

Answer 49

Rooms Division Manager

Question 50

Maintains open communication with other divisions and within his/her division.

Answer 50

Rooms Division Manager

Question 51

Develops monthly plans.

Answer 51

Rooms Division Manager