Areas And Key Executive Of Rooms Division - Part 2

Question 1

Oversees the functions and performances of front desk and uniformed services.

Answer 1

Front Office Manager

Question 2

Review previous night’s occupancy/ADR.
Review arrivals, departures, VIP rooms.
Staffing adjustments and scheduling.
Look over market mix.

Answer 2

FO Manager

Question 3

Responsible for the daily operation of the front desk and closely communicating with the housekeeping department.

Answer 3

Front Desk Manager

Question 4

Staff under FOM
Ensures the quality efficiency and activities.

Answer 4

Front Desk Supervisor

Question 5

Staff under FOM
Ensures guest check-in and check-out.

Answer 5

Front Desk Agent/Clerk

Question 6

Staff under FOM
Leads and supervises bell staff and ensures staffing levels are adequate.

Answer 6

Bell Captian

Question 7

Staff under FOM
Assist guests for registration, to their rooms, and to check out during check-out.

Answer 7

Bell Staff

Question 8

Staff Under FOM
Greet and assist guests arriving at the hotel.

Answer 8

Door Person

Question 9

Staff under FOM
Also called the Garage Supervisor,supervise the valet parking and parking/garage staff.

Answer 9

Valet Supervisor

Question 10

Staff under FOM
Parks, cares, drive, and retrieve guest’s vehicles.

Answer 10

Parking attendant

Question 11

Staff under FOM
Closely monitors the hotel switchboard and the staff of this unit.

Answer 11

PBX Supervisor

Question 12

Staff under FOM
Ensures smooth flow of the internal and external hotel’s telephone communication.

Answer 12

PBX Operator

Question 13

Staff under FOM
Monitors and manages staff in providing assistance to guests with their personal request.

Answer 13

Concierge Manager

Question 14

Ensure all types of reservation are recorded and followed-up.

Answer 14

Reservation Manager

Question 15

Supervise staff in all aspects like using phone etiquette and giving the right information to guests.

Answer 15

Reservation Manager

Question 16

Monitors sales techniques if utilized effectively by staff

Answer 16

RM

Question 17

Provides updates or training to concerned staff.

Answer 17

RM

Question 18

Prepares and provides updated weekly and monthly reports about the concerned department and sales forecast.

Answer 18

RM

Question 19

Works closely with FOM and RDM as may be required.

Answer 19

RM

Question 20

Monitors, manages, and controls the daily operations of the reservations department.

Answer 20

RM

Question 21

The Housekeeping Manager is AKA…

Answer 21

Executive Housekeeper

Question 22

Accountable for the department in terms of staff deployment and development, operational standards, and profitability.

Answer 22

HM

Question 23

Owns the accountability for standards of cleanliness, maintenance, and financial performance within its department.

Answer 23

HM