Unit 4 - management systems

Question 1

What is internal quality control?

Answer 1

Quality checks which are made before, during and after the manufacture of products in a manufacturing facility

Question 2

How do they carry out internal quality control?

Answer 2

Trained workers check the products fall within pre-defined tollerances

Question 3

What are examples of types of quality control checks?

Answer 3

Inside diameter of a tube could be measured using digital vernier callipers or a go/no go gague

Question 4

What is quality assurance?

Answer 4

Quality assurance is about the management and application of quality control checks and procedures

Question 5

What are examples of quality assurance checks?

Answer 5

Ensuring that machines work properly or that sharp cutting tools are installed

Question 6

Who certifies quality assurance?

Answer 6

British standards institute (BSI) or international organisation for standardisation (ISO)

Question 7

What evidence is there of quality assurance on products

Answer 7

They will have a BSI / ISO mark

Question 8

What is Six Sigma?

Answer 8

A set of techniques and quality control tools for process improvement

Question 9

Which company first used Six Sigma?

Answer 9

Motorola

Question 10

How does 6 Sigma work?

Answer 10

It identifies and eliminates the cause of defects, reducing variability in manufacturing processes

Question 11

Which techniques can be used to help 6 Sigma work?

Answer 11

Automation or hiring an expert

Question 12

What does ISO stand for?

Answer 12

International Organisation for Standardisation

Question 13

What is ISO?

Answer 13

An independent, non-governmental organisation with membership 167 of national standards bodies

Question 14

Which standards apply to quality management?

Answer 14

ISO 9000 series of standards

Question 15

What does ISO aim to do?

Answer 15

Improve product quality, efficiency of manufacturing process moral and ethical standards relating to product manufacturer. ISO or BSI is also a powerful marketing tool

Question 16

What are some examples of BSI tests?

Answer 16

3 pin plug – the earth pin must be the longest and the live and neutral pins must have plastic guards. The wiring must be the correct colour
child safety gate - rods should be no more than 5.5 centimetres apart

Question 17

What does BSI stand for?

Answer 17

British standards institute

Question 18

What is the British Standards Institution?

Answer 18

Organisation which set out best practises for product design construction and use in the UK

Question 19

What is total quality management (TQM)?

Answer 19

An approach where responsibility is adopted by everyone in the organisation

Question 20

Why is TQM important?

Answer 20

It aims to ensure that the customer receives goods in intended quality through continued review of internal processes

Question 21

Why are flow charts useful?

Answer 21

They can include feedback loops that help identify quality control steps. They breakdown complex sequences into manageable steps

Question 22

What are drawbacks of flow charts?

Answer 22

They do not show time frames or labour division

Question 23

What is the flow chart symbol for a process?

Answer 23

Rectangle

Question 24

What is the flow chart symbol for start / stop?

Answer 24

Oval

Question 25

What is the flow chart symbol for decision?

Answer 25

Diamond

Question 26

What is the flow chart symbol for input or output?

Answer 26

Parallelogram

Question 27

What are the benefits of a Gantt chart?

Answer 27

You can see which tasks are dependent on others or tasks that can be completed concurrently
You can see how long each task is planned to take

Question 28

What is critical path analysis?

Answer 28

It shows the shortest amount of time a project can be completed in

Question 29

What does critical path analysis identify?

Answer 29

Dependent activities