Unit 4 Flashcards
job production
making products individually
batch production
Making one type of product then switching to make a different product
flow production
The production of one product on a continuous assembly line
Automation
production involved with machinery
quality assurance
An approach that involves the whole business focusing on quality
quality control
a system for inspecting quality of goods and services
returns
Goods which customers take back to the shop because of problems
recalls
business asks for products to be returned becuase of problems
telesales
Sales completed over the telephone
face to face selling
Usually completed in a shop where there is direct contact between buyer and seller
e-commerce
bringing together the buyer and seller electroniccally
fit for purpose
goods must do what they are meant to do
after sales service
Any help and advice given to customers after they have bought a product
as described
goods must be as the business describes them
satisfactory quality of goods
how goods are made will reflect the price
reputation
what tthe customers say about the business
proximity
near to
labour
people employed by the business to sell goods and services
raw materials
materials needed to produce saleable goods/services
logistics
managment of transportation and storage of goods
procurement
managment of purchasing within a business
suppliers
people who supply goods to the business
