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Business > Unit 3 > Flashcards

Unit 3 Flashcards

1
Q

Term

A

Definition

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2
Q

Application Form

A

A form which asks applicants for personal details

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3
Q

Apprenticeship

A

A long-term development programme for workers to learn job skills while they work through a mixture of on-and-off-the-job training and study.

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4
Q

Authority

A

The power that one person has to make decisions and to control what other workers do

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5
Q

Accountability

A

The responsibility that a person has for a job

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6
Q

Award Scheme

A

A presentation of some kind to recognise somebody’s effort

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7
Q

Bonus

A

An additional payment to workers for achieving a target

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8
Q

Chain of Command

A

The links in the levels of authority

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9
Q

Communication

A

The transmission of a message

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10
Q

Contract of Employment

A

A legal agreement between an employer and an employee

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11
Q

Customer Service

A

The service given to customers

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12
Q

CV

A

A document in which the applicant outlines their personal details

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13
Q

Delegation

A

The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible

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14
Q

Development (worker)

A

Long term and is focused on the worker to help to realise their longer-term potential

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15
Q

Digital Communication

A

The exchange of information electronically

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16
Q

Discrimination

A

When one worker is treated differently from another for no acceptable reason. There are several unacceptable reasons for different treatment

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17
Q

Employment Agency

A

An agency that has workers readily available for business hire

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18
Q

Employment Law

A

Designed to protect workers from employers who may treat them unfairly

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19
Q

Employment Tribunal

A

A panel that hears cases where employment laws may have been broken and which comes to a decision either in favour of the employer or employee

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20
Q

External Communication

A

Communication between people in an organisation and others outside that organisation

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21
Q

External Methods of Recruitment (4)

A

Includes websites, newspapers, social media and specialist magazines

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22
Q

External Recruitment

A

When a job vacancy is filled by employing someone from outside the business

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23
Q

Feedback

A

The response made by a person who receives a communication

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24
Q

Flexible Working

A

The practice of people working partly at their place of work and partly elsewhere

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25
Q

Formal Communication

A

Communication that uses the official channels of communication

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26
Q

Fringe Benefits

A

Additional benefits that workers receive on top of their pay. They include pensions

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27
Q

Full-Time Working

A

When a person works 35 hours or more per week

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28
Q

Functions

A

Different types of work that need to be done in business including production

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29
Q

Group Activities

A

Usually designed to test how well an applicant works with others

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30
Q

Holiday Entitlement

A

The amount of paid holiday that a worker can have in a year

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31
Q

Horizontal Communication

A

Communication between people on the same level of the hierarchy in an organisation

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32
Q

Human Resources

A

The workers employed by a business

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33
Q

Human Resources Plan

A

A plan detailing workers a business needs – how many

34
Q

Identifying Human Resource Needs

A

The activity of thinking about the purposes of human resources

35
Q

Induction Training

A

Training to introduce a new worker to the business

36
Q

Informal Communication

A

Communication that is outside the official channels of communication

37
Q

Internal Communication

A

Communication between people employed in the same organisation

38
Q

Internal Methods of Recruitment

A

Includes notice boards boards, word of mouth, company website and emails to staff

39
Q

Internal Recruitment

A

When a job vacancy is filled by employing someone who is already an employee of the business

40
Q

Interviews

A

Sessions in which the people making the appointment asks questions of the applicants

41
Q

Job Description

A

Lists the main duties tasks and responsibilities of a worker

42
Q

Layers

A

The number of levels of authority that there are in a chain of command

43
Q

Letter of Application

A

A letter written by the applicant usually explaining why they think they are suitable for the job

44
Q

Motivation

A

How workers are encouraged to work hard

45
Q

Off-the-Job Training

A

Occurs away from the job. It may still be at the same place of work

46
Q

On-the-Job Training

A

Occurs at the place of work and while the worker is doing their job

47
Q

Organisation Chart

A

A diagram that shows how the workers are organised in a business and who is in charge of whom

48
Q

Pay

A

The money earned by workers as a reward for the work they do

49
Q

Part-Time Working

A

When a person works fewer than 35 hours per week

50
Q

Person Specification

A

Lists the qualities qualifications and knowledge that a person should have to do a particular job

51
Q

Praise

A

A method of motivating a worker by complimenting their work and so making their work recognised and valued

52
Q

Productivity

A

A measure of output per worker. It is the only way of measuring the performance of workers

53
Q

Professional Development

A

It involves learning over a long period of time. Workers may learn through external courses with this learning being reinforced by practical activity in the workplace.

54
Q

Profit Sharing

A

When workers receive some of the profits made by a business

55
Q

Recruitment Agency

A

A specialist agency that carries out all the tasks involved in recruitment and selection of workers on behalf of an organisation

56
Q

References

A

Statements from a previous or current employer or other responsible person about the suitability of the applicant for the job

57
Q

Regulations

A

Rules imposed on businesses by the government

58
Q

Retention

A

When workers can be kept employed by businesses rather than them leaving to work elsewhere

59
Q

Retention of Workers

A

When workers choose to stay in a firm rather than move elsewhere

60
Q

Selection

A

The process of choosing between applicants for a job

61
Q

Self-Employment

A

When people work as their own business

62
Q

Skills Gap

A

When the business recruits skilled workers because it is short of them

63
Q

Skills Shortage

A

Refers to a situation in which businesses cannot recruit workers with the skills they need

64
Q

Social Media

A

Online applications that allow people to create and share content to participate

65
Q

Span of Control

A

The number of subordinates who report directly to the line manager

66
Q

Statement of Employment Particulars

A

Part of the employment contract. It gives details of the terms of employment

67
Q

Subordinates

A

The workers that a line manager is responsible for

68
Q

Temporary Working

A

When a person only works for a short period of time for an employer

69
Q

Tests

A

Activities completed by applicants which check their skills

70
Q

The Purpose of Human Resources

A

The work that must be done by human resources. It is usually broken down into a number of different jobs

71
Q

Trade Union

A

An employee organisation that exists to represent the interest of its members

72
Q

Training

A

Short term and is focused on helping a worker to do his or her job well

73
Q

Turnover of Labour

A

A measure of the number of proportion of a staff who leave a firm each year and need replacing

74
Q

Verbal Communication

A

Communication by speaking

75
Q

Vertical Communication

A

Communication up or down the hierarchy within an organisation

76
Q

Website

A

An online location with several pages that can be contacted by internet users through its address

77
Q

Working Environment

A

The quality of the physical workplace and its climate

78
Q

Working Time Directive

A

A statement of maximum number of hours that a person can be asked to work

79
Q

Working While Mobile

A

When people work when they are on the move

80
Q

Written Communication

A

Communication by written words and diagrams

81
Q

Zero-Hours Contracts

A

Contracts given to employees which do not guarantee any work.

Business (12 decks)

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