Unit 309- Quality service provision

Question 1

What is quality?

Answer 1

it is the standard of something of being delivered

Question 2

What is Compliance?

Answer 2

cooperating with a set of rules/regulations/policies/procedures

Question 3

What are the 6 main areas of quality of Health care?

Answer 3

safe – avoiding harm to patients
Effective – services that produce a clear benefit
Patient-centred – respecting a patient’s needs and preferences
Timely – reducing wait times
Efficient – avoiding waste
equitable (fair and impartial) – care that does not vary in quality because of a patient’s characteristics

Question 4

Name 6 legislation provides the foundation for policies and procedures which aim
to ensure quality services in health and care

Answer 4

• The care act 2014
• The health and Social Care act 2012 includes the CQC
• The health and safety at work act 1974
• National Institute for Health and Care Excellence (NICE) standards (2012
• Social Care Institute for Excellence (SCIE)
• Ofsted

Question 5

What is the purpose of the care act 2014?

Answer 5

the care act is for everyone who needs help, the care act is for individuals to get help from the council for their care Needs such as housing, transport and information on local support groups
services include the NHS, independence advice , citizens advise bureau

Individuals in need can ask the Council for Carrying out assessments on you appear to look to be in need of help of care and support, this includes all people of ages such as children,adults.

carers (get the same rights for the person they care for) - if eligible you can have help and access to support also have the right to ask for an asssesment.

Question 6

The Health and Safety at Work Act (1974)- HASAW

Answer 6

Training staff about health and safety,To have a safe working environment in the workplace.
such as employers Provide a safe place of work for their employees, visitors, members of the public
This covers the physical workplace to ensure that premises are up to standard.
duties of the employer to the employees-
Safe use, handling, transport and storage of substances and articles.
A safe working environment with access to adequate welfare facilities
Provision of adequate information,instruction and training.

Question 7

National Institute for Health and Care Excellence (NICE) standards (2012)

Answer 7

to improve outcomes for people using the NHS and other public health and social care services.
NICE quality standards describe high-priority areas for quality improvement in a defined care or service area such as:
Promotion of independence and quality of life
Experience of people using adult social care services
Choice and control using adult social care services.

Question 8

Role and purpose of the CQC.

Answer 8

monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care
Inspecting services to make sure that the service is safe for staff to work in including the patients.

Question 9

what is the purpose of Social Care Institute for Excellence (SCIE)

Answer 9

support agency for the whole social care sector.
They work with adults, families and children’s care and a wide range of support services right across England, Wales and Northern Ireland.

SCIE also works with the central Government and national stakeholders to improve the quality of care and support services by:
>Identifying, sharing and developing best practice information
>Widening the understanding and knowledge of the sector and encouraging improvement
>Supporting people who plan, commission, deliver and use services to put that knowledge into practice
>Informing, influencing and inspiring the direction of future practice and policy

Question 10

What is Ofsted?

Answer 10

Ofsted’s role is to make sure that organisations providing education, training and care services in England do so to a high standard for children and students.

Question 11

What is individual risk assessment is and why these need to be reviewed?

Answer 11

it is about identifying and taking sensible measures to control the risks, and remove hazards reporting it and keeping notes on the hazard if it has been removed or needs professionals to take care of it.
Risk assessment need to be reviewed regularly to protect the individuals from certain harm

Question 12

What is a Support plan and a review

Answer 12

Having a detailed plan in place for the person who is in need of care, such as what care services they will need and receive. reviewing a care plan is to see what progress the plan has impacted the individual in need if their is any improvement o

Question 13

what is a staff induction?

Answer 13

induction is the process for welcoming newly recruited employees and supporting them to adjust to their new roles.

Question 14

what makes a good staff induction?

Answer 14

• Effective communication
• feeling valued and respected
• a ‘buddy’ system to offer support and encouragement
• environment welcoming- equipment ready for you
• introduction in the team
• checklist for consisted induction

Question 15

What is Appraisal?

Answer 15

Sit down 1 to 1 with the manager of what you are doing well on the job and what improvements you could do

Question 16

What is an Appraisal form?

Answer 16

to enable both employer and employee to reflect and consider pro-actively how the employee can continue with professional development and also address any potential issues

Question 17

Why is it important for high quality service provision of having staff induction?

Answer 17

An effective staff induction is vital as part of effective service provision and client well being satisfaction,
for personal improvement

Question 18

How can we ensure that we effectively communicate with our patients/ service user/ individuals receiving care from us?

Answer 18

-By applying the SOLER approach to be able to create a trusting atmosphere
- processing time
- using easier terms of words to understand
- get down on their level, such as having eye to eye contact on the same height or level
-eye contact
being sympathetic
-maintain a professional relationship with the patients

Question 19

What type of barriers might there be in our communication? how can we mitigate(reduce) theses barriers? (NEED MORE WORK TO DO)

Answer 19

Emotional barriers-
Physical environment such as lighting,mask-
background noises-
Talking with multiple of people at the same time

Question 20

What could be the result if we don’t effectively communicate with individuals?

Answer 20

Missed opportunities
mistrust 
lack of self worth 
mistakes
conflict 
confusion

Question 21

What is a support plan?

Answer 21

a detailed document setting out what services will be provided, how they will meet your needs

Question 22

What is a care plan?

Answer 22

Clear set of actions that enables the patient and healthcare practitioner to achieve a goal in relation to a specific need

Question 23

What are the fundamental components of a care plan?

Answer 23

Problem
Goal
Action

Question 24

What other fundamental components of care plan are their (there are 3 more)

Answer 24

Problem/ need/ current ability
Goal/Aim/Objective
Action/Plan/Intervention

Question 25

name the Aspect of life

Answer 25

-Sustaining life
- nutrition
- excretion
- personal care
- comfort
- mobility
- social life
- palliative/end of life care
- diversity
-religion/culture/belief
-medication
- mental health
- Physical Health
-

Question 26

tools used for measuring quality in service provision:

Answer 26

 Ofsted inspection grading system, reports and organisations’ action plans
 Social Service Care Management reviews
 Health and Safety Executive inspections
 health and safety risk assessments and reviews
 NHS Safety Thermometer – the ‘temperature check’ on harm for those receiving care
 individual risk assessments and reviews – employer and those receiving support
 support plans and reviews
 complaint records and feedback
 resident meetings and feedback
 staff induction and training records
 staff supervision records
 staff retention
 internal audits.

Question 27

What is staff retention?

Answer 27

preventing an employee turnover

Question 28

What is a residence meeting?

Answer 28

It gives residence to voice their concerns, rights and what change or improvements on their care they want .

Question 29

what is a support plan?

Answer 29

A document of services going to be given to the individual in need

Question 30

What is a care plan?

Answer 30

Clear set of actions that enables the patient and healthcare practitioner to achieve a goal in relation to specific need.

Question 31

What is safer reqruitment?

Answer 31

Recruitment of staff and volunteers To make sure you are safe to work with and don’t have any criminal background to work in that field such as a care home

Question 32

What is A.S.P.I.R.E? links to a care plan

Answer 32

it is how the the Plan is carried out into a process called aspire

A- Assess
S-Systematic Nursing Diagnosis 
P- Plan
I- Implement 
R- re-check 
E- Evaluate