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Year 12 Health And Social Care Lvl 3 > Unit 304- Effective Communication > Flashcards

Unit 304- Effective Communication Flashcards

1
Q

Name types of Communications

A
  • Verbal
  • Non verbal
  • Written
  • Graphic
  • Specialist forms of communication
  • informal and formal
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2
Q

Why do carers need to be good communicators?

A
  • To calm people down
  • Use of non verbal communication to create trust
  • To get information across clearly
  • To give the correct care and treatment (gathering information)
  • Identifying problems (diagnosis)
  • To help people understand the situation
  • To build a safe atmosphere
  • To overcome barriers
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3
Q

What is multi-sensory approach?

A

schools use to describe teaching methods that involve engaging more than one sense at a time.

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4
Q

Who made the model communication SOLER? and how does SOLER work?

A

Made by Gerald Egan, it is used to make it easier and effectively communicate with someone

S- face the person SQUARELY
O- Open Posture
L- leaning forwaard
E- eye contact
R- Relaxed
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5
Q

Communication Vocabulary, what is:

- Pitch

A

How high or low the voice is

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6
Q

What is para language factors

A

Factors that are not themselves aspects of language but are associated with speech, -tone -pace -pitch -volume

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7
Q

What is formal communication

A

A respectful way of communicating

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8
Q

write a list of written communication used in care

A
  • medical notes
  • instructions
  • email
  • poliscies and procedures
  • text books
  • care plans
  • postures
  • documents
  • etc
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9
Q

How does data save lives?

A
  • in the past data was stored in filthy cabinets paper files ————–> which leads files to not being easy to access
  • Patient data is now stored or kept in the internet or cloud online which now makes it easy to share across N.H.S
  • Earlier diagnosis
  • It monitors the safety of drugs and vaccines
  • Can be more pro active by looking at demographic data, birth rates, morbidity, mortality
  • New treatments
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10
Q

What is the data protection act?

A

controls how your personal information is used by organisations, businesses or the government.

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11
Q

What is the latest data protection act?

A

GDPR (General Data Protection Regulations)

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12
Q

What are the 8 principles of the data protection act

A 
The 8 principles of the data protection act 
Fair and Lawful Use, Transparency. The principle of this first clause is simple. ...
Specific for Intended Purpose. ...
Minimum Data Requirement. ...
Need for Accuracy. ...
Data Retention Time Limit. ...
The right to be forgotten. ...
Ensuring Data Security. ...
Accountability.
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13
Q

What is the caldicott principles?

A

The Caldicott Principles are fundamentals that organisations should follow to protect any information that could identify a patient, such as their name and their records. They also ensure that this information is only used and shared when it is appropriate to do.

such as:
national identifier; for example, the National Insurance Number or NHS number
local identifier; for example, a system reference number
name
address
postcode
date of birth
other dates, such as date of death
sex
ethnic group
occupation
information that relates to a service user which can be used to identify them (for example, the name of their advocate)
the information in question and other information held, or likely to be held
any expression of opinion about the service user
indications of individuals’ intentions in respect of the service user (that is if a connection can be made between the information in question and the service user)
images of the service user, for example, via a CCTV camera
an email address, where its format is sufficient to carry enough detail about a service user
any combination of information that could lead to the identification of a service users; for example, a street name and surname.

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14
Q

Name communication barriers

A
  • language
  • physical barriers (masks)
  • Emotional barriers (being embarrassed)
  • Mute
  • Paralanguistics
  • Age and Aging
  • Gender
  • Conflicts
  • Infection control measurements
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15
Q

Name types of specialist forms of communication

A
  • multi-sensory approach
  • makaton
  • sign language
  • braille
  • graphic communication
  • PECS: Picture exchange communication system
  • written communication
  • voice actived picture
  • hearing - audio frequency induction loop
  • objects of reference
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16
Q

What does interpersonal mean?

A

exchanging ideas, information, and even emotional experiences that can be shared between people. basically communication

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17
Q

What is therapeutic groups?

A

group aimed at helping participants to address and resolve their problems

18
Q

How do groups form? use a model

A

through Tuckman’s 1965 theory or groups stages of

  • forming
  • storming
  • norming
  • performing
19
Q

What are included in Multi sensory approach?

A
  • Hearing frequency loop
  • objects of reference
  • Desensitization
  • Using pattern and repetitions
  • tactile task
  • PECS ( Picture exchange communication system)
  • coactively signing
  • instruments of use sound and vibration
  • sensory garden
  • one to one support scribes
20
Q

Barriers to communication

A
  • Background noises
  • Environment such as placing of objects
  • age
  • culture
  • dialect: different words for words for example saying hi and they respond with howdy
  • slang
  • paralinguistics
  • Appearance
  • body language
21
Q

What is psychology?

A

study of thought and behaviour

22
Q

Who made Psychological approach

A

Sigmund freud

23
Q

What is the psychological approach?

A

The theory tries to explain human behaviour by exploring the idea that childhood traumas or experiences can be pushed into the unconscious mind causing mental health disorders later on in life. THis is also mean that it will have a greater influence on our adult life and how we behave and communicate as we get older.
It is also based on the interaction of the Id ,Ego, and Superego parts of personality
Id- selfish
Ego- a balance of in protecting your pride
Superego- being way too apologising

24
Q

What is freuds iceberg theory

A

it includes 3 stages of the brain that we are using

  • conscious
  • preconscious
  • unconscious

Our feelings, motives and decisions are actually powerfully influenced by our past experiences, and stored in the unconscious. and is need to be unlocked for example children in institutional care may need a psychiatrist to help them access their unconscious mind that they are not mentally sick

25
Q

Name 2 people who made Cognitive theory

A
  • jean piager

- lev vygotsky

26
Q

What is cognitive theory?

A

Focuses in how information is received, organised, stored and retrieved by the mind.

Studies mental processes such as: thinking,reasoning, perceiving, remembering, understanding, imagining, language, intelligence, attention, problem solving, decision

27
Q

What was Jean Piaget’s theory?

A

It is based on children development stages in terms of age of doing it by themselves without being taught them for example:

Sensory motor stage: 0-2 years -
¬ego centrism, lack of object permanence.
 Pre operational stage: 2-7 years - ego centrism, lack of conservation.
 Concrete operational stage: 7-11 years - de-centring, concrete operations,
conservation.
 Formal operational stage: 11+ years - abstract and hypothetical thinking.

28
Q

what are the critism in piaget theory?

A

piagets stages were too rigid that his timing of when children can do certain task of other children of higher age when being taught this is proven by another cognitive theorist Vygotsky.

29
Q

What did Vygotsky theory on cognitive?

A

Vygotsky believes that learning is a social process and the origination of human intelligence in society or culture.
He believed that everything is learned through 2 levels.
First, through interaction with others, and then integrated into the individual’s mental structure

30
Q

Name 2 humanist theorist. and what what is a humanistic approach?

A
  • A .Maslow
  • C. Rogers

Person centred care is a way of thinking and doing things that sees the people using health and care services as equal partners in planning, developing and monitoring care to make sure it meets their needs.
This means putting people and their families at the centre of decision, seeing them as experts who work alongside professionals to get the best out come .
Person-centred care isn’t just about giving people whatever they want or providing information. It is about considering people’s desires, values, family situations, social circumstances and lifestyles; seeing the person as an individual, and workking together to develop appropriate solutions.

31
Q

What was Maslow’s Humanist theory about?

A

Maslow’s hierarchy of needs a theory of stages of needs in a triangle to be required before moving up to another need

this stages start from
- physiological needs :
air, water, food, shelter, sleep, clothing, reproduction

  • safety needs:
    personal security, employment, resources, health and protection
  • love and belonging :
    friendship, intimacy, family, sense of connection
  • esteem :
    respect, self-esteem, status, recognition, strength
  • self actualization :
    desire to become the most that one can be
32
Q

What was Roger’s humanist theory?

A

Receiving unconditional positive regard:
A child who has received unconditional positive regard will have a real self (I
am) and an ideal self (I should be) that are reasonably congruent (similar)
and will have high self-esteem, be confident, open and trusting.
Receiving unconditional negative regard:
A child who has received only negative regard, criticism and blame will also
develop low self-esteem, leading to mental ill-health and problems in the
future.

33
Q

Name 2 behaviorist theorist

A
  • Pavlov

- Skinner

34
Q

What is the Behaviorist approach

A

Behaviourists believe that most human behaviour is learned from the environment

35
Q

What was Pavlov’s theory one behaviorist approach?

A

Classical conditioning:
It builds on behaviour that already exists in an animal or human. For example,
salivation is a normal reflex in dogs when presented with food. Pavlov
conditioned a hungry dog that would salivate at the sight of food to salivate at
the sound of a bell by ringing the bell just before food was presented. The
animals had learned an association between the noise of the bell and food.
A person may start to feel anxious long before they get to the dentist because
they associate such a visit with pain or discomfort.

36
Q

What was Skinners theory in behavioursit approach?

A

Operant conditioning He believed that behavior is learned from environmental consequences.
An animal or human behaves in some way which is then rewarded, teaching it
to repeat that behaviour.

37
Q

for vygotsky which are the three most important influence on cognitive impairment

A
  • culture
  • social interaction
  • language
38
Q

What is ZPD in cognitive theory? and why is it important?

A

ZPD (zone of proximal development)- to see what they can achieve independently while learning
piagets theory

39
Q

What are the strategies to be used in person centered care ?

A

Applying the 6c’s

  • care
  • compassion
  • competence
  • communication
  • commitment
  • courage
40
Q

What is respite care?

A

when your family get a break frim giving you informal care, for ecxhange of an formal carer or community nurse gives you care

41
Q

What is the impact of emerging technologies n the provision of health and care support?

A 
 Health and care staff can conduct online
face-to-face communications (1), this
helps when people are located in
different places for efficiency (1)
 may save health and care staff admin
time/efficiency (1)
 Sharing information occurs quickly (1)
enabling support to individuals (1)

 They drive the broader use of patient-
level treatment and outcomes data (1) to

support the personalisation of services
(1).
 Enables effective communication to take
place

Health and care professionals can use
them to conduct online diagnosis
treatments (1) saving time (1) and
expense (1)

42
Q

what are the challenges of emerging technologies on the provision of health and care support

A 
Examples of challenges (1)
Impacts may include:
 Using technologies in remote and rural
locations where internet connection and
use of technology is less widespread (1),
this may impact effectiveness (1)
 There may be financial restraints on the
resources required to use emerging
technologies (1) and therefore although
they would like to use this, they are not
able to and therefore not benefiting from
the various advantages (1)
 Health and care staff may require
specialist training to make full use of
emerging technologies (1) and be
restricted if this is not available (1).
 Non-compatibility across a range of
technologies (1)

Year 12 Health And Social Care Lvl 3 (12 decks)

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